It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Duties and responsibilities

• Responsible for daily monitoring Cash Intake module
• Responsible for daily monitoring of returned cash receipts
• Responsible for daily monitoring cash receipts awaiting action by other departments
• Monitor and direct offshore cash receipt processing activity
• Direct staff cash receipt tasks and oversee that cash receipts are processed timely and accurately within compliance guidelines daily
• Prepare or review cash receipt audits daily
• Cross-train all cash receipt processes
• Works with other business units to review, improve, or add processes that ensure cash receipts are approved and processed timely and accurately
• Update policy and procedures annually and as changes occur
• Works with Application Development team to optimize and test functionality of Cash Intake Module
• Actively participate and contribute as a business unit SME in various PMO projects as requested
• Update policy and procedures annually and as changes occur
• Other duties as assigned

Qualifications

Education

• High school education or equivalent required.

Experience/Training

• At least 2 years of Reverse Mortgage Servicing experience preferred
• At least 2 years team lead or supervisory experience preferred
• Ability to work vertically and horizontally with all levels of the organization, and with clients
• Ability to articulate requirements, execute deliverables and meet timelines
• Must have excellent communication skills
• Able to sit and type for extended periods of time, and to participate in conference calls
• Must have a working knowledge of Microsoft Excel and Word, Adobe Acrobat
• Must be able to work independently and have excellent time management skills

Working Conditions

Work is performed on-site. This role routinely uses standard office equipment such as computers, and phones.

Physical Requirements

While performing the duties of this job, the employee is regularly required to see, talk, or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type: Full-time

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