Patient Support Specialist-As needed-Westville, IN Job at Michiana Hematology Oncology
Michiana Hematology Oncology (MHO) has an exciting opening for a PRN Patient Support Specialist for their Westville, IN clinic. This person as needed between the hours of Monday-Friday, 8:00 AM - 5:00 PM at our Westville, IN practice.
GENERAL SUMMARY: This position is responsible for scheduling appointments, maintaining records/accounts transferring calls and taking accurate messages, as well as data entry. Also performs clerical functions as needed.
CORPORATE PHILOSOPHY: Employees of Michiana Hematology-Oncology, PC are committed to abide by and promote the mission and values of the Corporation to ensure compassion and excellence of services entrusted to us.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Works with team members and other departments to coordinate care, updates the electronic medical record, and schedules appointments.
- Is responsible for scheduling and interacting with patients via telephone, face-to-face, email, and performs a range of duties which includes gathering required information in preparation for the patient's on-site appointment.
- Answering telephones from patients professionally and responding to patient inquiries and complaints
- Researching required information using available resources
- Data entry
- Handling and resolving patient complaints/concerns
- Optimize patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments and by calling patient’s back during the agreed upon time frame daily.
- Answers, transfers calls appropriately, takes and distributes messages.
- Perform data entry duties.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
- High school diploma or equivalent (GED). Previous medical office clerical experience preferred.
- Proficient in Microsoft Office preferred. Working knowledge/experience in electronic medical records and/ or other medical software if applicable.
- Excellent communication and organizational skills, with the ability to work in a fast paced environment; prioritize tasks and workloads.
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