Patient Services Representative Job at Sound Family Medicine
Sound Family Medicine, a private family practice in Puyallup is looking for a Patient Services Representative to join our call center team. This is a great opportunity for the experienced professional or if you are just starting out in your career in the healthcare field.
We are looking for enthusiastic, customer-focused, self-motivated and organized individuals to join our call center team. The ideal candidate is a fast learner, tech savvy, have good phone etiquette and very dependable. Must have excellent interpersonal, verbal and written communication skills.
Position Summary:
The Patient Services Representative is responsible for assisting our patients over the phone in a friendly and professional manner.
The duties assigned include, but are not limited to:
- Take patient calls for scheduling/ reschedule appointments
- Provide excellent phone customer service
- Answer basic company questions
- Work with our clinical team to provide answers to healthcare questions
- Be able to multi-task in a busy environment
- Maintain professionalism in stressful situations
- Must exhibit a high level of professionalism
- Desire to work in a collaborative team environment
- Additional duties as assigned
Required Certifications & Qualifications:
- High School Diploma or equivalent: Required
- One year of Medical Office and EPIC experience: Preferred
Sound Family Medicine is a smoke-free, drug-free workplace. All employment offers are conditioned upon acceptable pre-employment drug tests which include testing for the use of marijuana and nicotine. As part of our commitment to a healthy workplace, we require employees to obtain an annual flu immunization as well as all employees be fully vaccinated for COVID-19 by October 18, 2021.
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