W ork Schedule :

Hours may vary based upon operational needs of the clinic.

Pay :

UW Health offers a competitive compensation and benefits package. Work experience that is relevant to the position will be taken into consideration when determining the starting base pay.

Be part of something remarkable

Help provide a remarkable experience for patients at UW Health.

We are seeking Patient Scheduling Representatives and Specialists to:

• Schedule appointments via phone, in-person or electronic correspondence.
• Complete multi-disciplinary scheduling – comprehensive clinics with more than one billing provider in which multiple providers across different disciplines require scheduling for the same date of service for a patient.
• Take incoming phone calls from patients and their families to assist them with their appointment scheduling needs.
• Make outgoing phone calls to patients to schedule their appointments.
• Coordinate with clinic staff to ensure that patients receive appropriate care in a timely manner.
  

Education :

Minimum - High school diploma or equivalent.

Preferred - Associate or Bachelor’s degree in Business Administration, Healthcare, or other related field.

Work Experience :

Patient Scheduling Representative:

Minimum – Six (6) months of previous experience in an office or customer service environment.

Patient Scheduling Specialist:

Minimum – One (1) year of previous experience in an office or customer service environment.

Preferred - Previous experience working in healthcare. Previous experience scheduling of patients. Previous experience with answering phones, greeting clients and customers in person.

Our Commitment to Diversity, Equity, and Inclusion

UW Health is committed to being a diverse, equitable, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ+ and non-binary identities, women, persons with disabilities, military service members and veterans are strongly encouraged. EOE, including disability/veterans.

UW Health Clinics - our physicians and staff are dedicated to providing an exceptional patient and family experience by delivering the highest quality of care in a compassionate environment. With more than 80 primary and specialty care clinics located throughout Dane County and the surrounding areas, we are proud to have the opportunity to impact the communities we serve.