Patient Care Representative Job at US Eye
About Carolina Eyecare Physicians: Carolina Eyecare Physicians is one of the nation’s leading multi-disciplinary physician groups, providing patients worldwide with care in ophthalmology, optometry, cosmetic facial surgery, and skin care. With several locations throughout Charleston and the surrounding area, we are proud to offer our patients convenient access to nationally renowned surgeons, compassionate staff members and cutting-edge technology. For over 30 years, the board-certified ophthalmologists and optometrists at Carolina Eyecare Physicians have provided for the eye care needs of Lowcountry patients. Our Mission is to “Bring Clear Vision to Life” through compassionate relationships and the unending pursuit of excellence in eye care.
Job Summary: Patient Care Representatives are responsible for maintaining a friendly, professional environment as our first, and last, point-of-contact for our patients. It is important that Patient Care Representatives are polite, attentive, and organized to enhance the overall patient experience.
Essential Job Functions:
- Greet and direct all patients, visitors, and staff upon entry of the practice. Monitor the reception areas throughout the day and provide assistance as needed.
- Provide a pleasant, and prompt check-in experience for all patients by verifying necessary information and assisting with any questions they may have around the patient questionnaires and forms.
- Print daily team/physician schedules as evidenced by the schedule of appointments for that day.
- Attend to walk-in patients, scheduling inquiries, and prescription/record pick-up as necessary.
- Disseminate pertinent information using telephone systems and/or computer software systems as appropriate.
- Cross-check and update next-day charts as evidenced by the appointment schedule.
- Maintain an orderly and pleasing workspace that ensures both integrity and safety for our patients and staff.
- Complete appointment confirmation calls based on the patient appointment schedule.
- Collect any necessary co-payments, non-covered service fees, and/or any existing account balances during the patient check-out period.
- Fill out essential reports and forms as requested.
- Additional administrative responsibilities as needed.
Competencies:
- Demonstrated knowledge of material, methods, instruments, and equipment.
- Demonstrated ability to read, write, and perform mathematical calculations.
- Ability to follow oral and written instructions.
- Demonstrated ability to multi-task, work in a fast-paced environment, and manage time appropriately in an effort to meet the deadlines and requirements of the organization.
Education and Experience:
- High school diploma.
- Experience with Microsoft Office products.
- Prior experience in a customer service role.
- Must be able to work under pressure and respond to patient requests in a positive manner.
Position Type and Expected Hours of Work:
- This is a full-time position located in Summerville, Moncks Corner, North Charleston, Mt. Pleasant, and Charleston, SC.
- Days and hours are Monday through Friday 8am – 5pm with occasional overtime.
Physical Demands:
- Demonstrated ability to do excessive walking, standing, bending and stooping.
- While performing the duties of this job, the employee is frequently required to stand, sit, use hands to handle or feel objects, tools or control, reach with hands and arms and talk or hear.
- The employee is occasionally required to climb or balance, kneel and crouch.
- The employee may be required to lift and/or move up to 10 pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Benefits:
401(K) Company Match
Medical and Dental Insurance
Vision Benefits
Flexible Spending Accounts
Pet Insurance
Disability Insurance
Life Insurance
Continuing Education
Paid Time Off
US Eye provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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