Job description

Founded in Fort Worth, Texas in 1978, ReCept Pharmacy began as a retail pharmacy focused on providing excellent customer service. Over 40 years later, with pharmacies located across the United States, ReCept provides a unique service model uncharacteristic of impersonal, large chain/mail order pharmacies. Exceptional customer service still drives our day-to-day activities. When it really matters, the people, products and services that ReCept provides can have a lasting positive impact on our patients’ lives.

We are currently recruiting for the position of Patient Care Coordinator at our Corporate Office in Grapevine, Texas. This position offers a day shift with weekends off, a competitive hourly rate of pay, comprehensive healthcare benefit plan options, and 401 (K) Plan with company match. If you would like to work for an organization that is truly making a difference in the lives of others and considers their employees their most valuable assets, we invite you to submit your resume today for consideration.

Summary
Provides new and existing patients with a positive patient experience in relation to their prescriptions, clinical services, billing inquiries, feedback, and suggestions.

essential functions
*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Receives inbound calls from patients regarding orders for medications, pharmacy services and any other non-clinical inquiries.

· Conducts patient outreach calls regarding compliance and routine matters in accordance with the patient management program.

· Must meet required productivity and quality standards and goals as set by the Manager of Shared Services .

· Performs routine data entry tasks.

· Conducts insurance verification, coordination of benefits, co-pay collection.

· Provides pricing, availability, and schedule information.

· Performs specialty and retail order scheduling.

· Effectively triages customer’s questions and needs to the appropriate staff member on the Pharmacy Team.

· Provides excellent customer service as evidenced by a willingness and ability to assist customers with their questions/concerns, treating customers in a friendly and helpful manner, and maintaining a positive attitude.

· Upholds patients’ rights including privacy and confidentiality.

· Operate effectively in a fast-paced deadline-driven environment that requires attention to detail and the ability to multitask.

· Performs other duties as assigned.

Education and Experience

· Current and in good standing Pharmacy Technician registration from a State Board of Pharmacy preferred. High School Diploma, GED, or completion of Pharmacy Technician Program required as verified by Registered Pharmacy Technician.

· One to two years related experience and/or training preferred, or equivalent combination of education and training.

· Customer service experience in a healthcare, specialty pharmacy, PBM, call center setting or other related industry preferred.

· Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.

· Basic knowledge of and skills using MS Windows, MS Office Suite and/or other similar operating/software programs.

competencies

• Good verbal and written communication and interpersonal skills with the ability to communicate in a diplomatic and confidential manner.

· Must be detailed oriented, with strong organizational and multi-tasking skills.

· Communicates effectively with patients and colleagues/employees of organization.

· Ability to interact and communicate with people over the phone, sometimes in stressful situations.

• Ability to understand and follow instructions, work independently and efficiently

· Basic data entry and/or word processing skills.

· Ability to verify data input and correct errors.

· Conveys empathy and understanding when handling customer service issues.

Work Environment and Physical Demands
· The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing the duties of this job, the employee is regularly required to talk and hear. The ability to see distinctions in colors and shapes is also required.

· Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

· This position requires the ability to handle stressful situations in a calm and courteous manner at all times.

· This position also requires the ability to:

- Sit, use hands to handle or feel, talk and hear constantly 67-100% of time OR 6 or more hours.

- Reach with hands and arms frequently 34-66% of time OR 4-6 hours.

- Stand, walk and stoop, kneel and crouch occasionally 0-33% of time OR 1-3 hours.

- Lift and/or move up to 10 to 25 pounds occasionally 0-33% of time OR 1-3 hours.

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• Are you fully vaccinated against COVID-19 or willing to become fully vaccinated? This just includes the first and second dose.

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: One location

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