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Scheduled Weekly Hours:

Job Description:

This position provides a warm and responsive greeting to Gundersen Health System patients and visitors by assisting them in and out of vehicles, providing directions, transportation and escorting to departments and other personal assistance as needed.
Major Responsibilities:
1. Demonstrates exceptional customer service and effective communication in greeting, directing, escorting and assisting patients, family members, and visitors.
2. Acts as a resource assist patients and visitors in need of urgent/emergent medical care/services or in need of personal assistance.
3. Physically assists patients in obtaining and using wheelchairs and escorts patients to appointed departments while using proper body mechanics.
4. Demonstrates competency in computer skills related to the functions of the department including the use of Epic, Meeting Room Manager, VendorMate, Disklavier, Gladiator, and Microsoft Office Suite.
5. Helps enforce the policies that are in place set by Gundersen Health System at the main entrances.
6. Instrumental in maintaining a debris and clutter free entrance by alerting Environmental Services if entrances/restrooms need additional attention.
7. Maintains wheelchairs to ensure cleanliness, availability and safety for our patients' use, and notifies housekeeping of wheelchairs that need repair or service.
8. Solicits and responds to customer complaints/concerns/compliments either in writing or verbally, using appropriate resources.
9. Handles ongoing distribution of magazines and newspapers for patients/families in the clinic, Founders Building, East Building and hospital ensuring that magazines are up-to-date, appropriate, clean and in good repair.
10. Monitors parking and traffic at entrances and notifies security when needed.
11. Adheres to Gundersen Health System mission statement, policies and confidentiality standards. Role models customer service standards.
12. Performs other job duties as assigned.
Education and Learning:
REQUIRED
High School Diploma or equivalency
Work Experience:
REQUIRED
1 year in a role that works with the public
DESIRED
2 years in a role of customer service, working with the public delivering personal services
Minimum of 1 year experience in direct patient care

If you need assistance with any portion of the application or have questions about the position, please contact the recruiter listed below:

Primary Recruiter:

Recruiter Email Address:

Equal Opportunity Employer