A career at Virginia Supportive Housing is a choice. We are here because we are driven to make a difference. We serve our most vulnerable neighbors by removing the barriers that have prevented them from maintaining stable housing, health, and wellness. We meet people where they are and treat them with dignity and respect. We support them through their unique challenges and traumas resulting from homelessness, substance abuse, and mental health issues. We give them support even when they don't know they need it. We don't give up.

We embody our values: Compassion, Diversity and Inclusion, Respect, Wellness, and Integrity. We expect every teammate to embrace our core competencies of Communication, Collaboration, Persistence, Safety, and Quality in everything we do.

This work can be hard, but the impact is real. If you are committed, caring and resilient and looking to make a difference, a career at VSH is for you.

The Role: Outreach Case Manager

What You'll Do: You'll spend significant time in the field locating, engaging, and assessing the needs of those experiencing homelessness/sleeping in places not meant for human habitation. You'll build rapport and connect individuals and families to eligible services, coordinated entry systems, Veterans Administration (VA), and other mainstream resources throughout Richmond, Charlottesville and Petersburg that serve those with psychiatric disabilities, co-occurring or substance abuse disorders. Assist with service needs, including assistance gathering documentation for housing opportunities and advocating for clients to obtain permanent housing. Provide outreach services at designated walk-in centers, documenting case notes in our HMIS system. Act as an access and assessment point for veterans, screening potentially eligible individuals and families for participation in the SSVF program and other community services. Transport and accompany clients to appointments as needed.

What You'll Bring to VSH:

• A Bachelor's degree preferred and at least one year of direct service experience with individuals with low-incomes, disabilities, and/or histories of homelessness.
• Knowledge and experience with services for Veterans strongly preferred.
• Knowledge of homelessness, mental illness, substance abuse disorders, community resources, and recovery concepts.
• Skill in establishing supportive trusting relationships with persons experiencing homelessness and with professionals in the homeless services and Veterans services systems.
• Ability to approach homeless individuals and build rapport through empathy, concern and understanding.
• Willingness to work in all-weather on foot or by vehicle, plus a valid driver license and ability to travel within Richmond, Charlottesville and Petersburg.

What We Offer: A comprehensive benefits package that includes medical, dental and vision plans starting after one month of employment. Short term/long term disability and life insurance at no cost, plus voluntary life insurance. An Employee Assistance Plan (EAP) and a 403b retirement plan with a company match. A generous PTO plan including vacation, sick and personal days, and 13 paid holidays!

VSH conducts pre-employment drug testing, criminal background and reference checking on all applicants hired.