Requisition No: 790475

Agency: Economic Opportunity

Working Title: OPS CUSTOMER SERVICE SPECIALIST - 40099325

Position Number: 40099325

Salary: agency to update

Posting Closing Date: 12/25/2022

Our Organization and Mission:

The Florida Department of Economic Opportunity (DEO) works across the state to support Florida’s economy, robust and talented workforce and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities and workforce are better prepared to withstand future economic slowdowns and natural disasters.

In collaboration with our partners, we salute our nation’s veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply for positions at DEO that fit their skill sets.

The Florida Department of Economic Opportunity is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)

Let DEO’s mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/

The Work You Will Do:

Assists employers throughout the Region as part of economic development efforts for South Florida job openings in EmployFlorida. Work with Employers on recruitments and pre-screening of employees prior at Job Fairs/Recruitments; marketing local programs such as On-the-Job Training (OJT) and Employed Worker Training. Refer job seekers to employers and perform placement services as required to foster and further economic development in our Region. Ensures that the job orders in EmployFlorida comply with Department of Economic Development (DEO) and Equal Employment Opportunities (EEO) requirements. Assist in eliminating barriers to participation and job opportunities in the community by instructing customers in job interviewing techniques, resume' preparation assistance, etc. Refer customers to community resources for appropriate employment related services and perform placement services as required to foster and further economic development for the people in our community.

The Difference You Will Make:

You will assist in helping Floridians obtain wage replacement benefits for qualified individuals who are out of work through no fault of their own. Your knowledge and skills will be utilized to help our citizens. DEO is a fast-paced work environment in which critical thinking and prioritizing is a must.

How You Will Grow:

DEO encourages its employees to constantly innovate and seek efficiencies. Trainings are made available throughout the year and on request with our Office of HR Training and with our Division of Workforce Training Unit. In accordance with DEO’s Vision and Mission, the employee:

These expectations are for all our employees, and you will be expected to model these as a leader. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.

Where You Will Work:

Miami-Dade County the most southern portion of the main land of Florida. According to a 2019 census report, the county had a population of 2,716,940, making it the most populous county in Florida and the seventh-most populous county in the United States. It is also Florida's third largest county in terms of land area, with 1,946 square miles (5,040 km2). The county seat is Miami, the principal city in South Florida.

Miami-Dade County is one of the three counties in South Florida that make up the Miami metropolitan area, which was home to an estimated 6,198,782 people in 2018. By population, Miami-Dade is the largest majority-minority county in the United States with over 69.4% of the population being of Hispanic and Latino descent.

The county is home to 34 incorporated cities and many unincorporated areas. The northern, central and eastern portions of the county are heavily urbanized with many high-rise buildings along the coastline, including South Florida's central business district, Downtown Miami. Southern Miami-Dade County includes the Redland and Homestead areas, which make up the agricultural economy of the region. Agricultural Redland makes up roughly one third of Miami-Dade County's inhabited land area, and is sparsely populated a stark contrast to the densely populated, urban northern portion of the county.

Miami Dade County includes portions of two national parks. Everglades National Park to the west, which is inhabited by the Miccosukee Indians and to the east, you will find Biscayne National Park and Aquatic Preserve.

We are known for some of the state’s best-known beaches including Miami Beach and its famous Art Deco hotel district. Haulover Beach regularly hosts kite-making workshops and sells kites, which are perfect to fly in the grassy area overlooking Biscayne Bay. Bal Harbour Beach is a laid-back stretch of sand is fringed with luxury condominiums and five-star hotels, has a jogging path winds around the mile-long beach, shaded by palms. Anglers often fall in love the jetty at north end of beach which tourists and locals alike can be found in the tiny cafes in the nearby Town of Surfside or the elegant bistros in Bal Harbour Shops on any given day of the week. Surfside Beach is one of the few beaches in Miami Dade County that has no commercial properties encroaching on the sand – no hotels, no shops, no restaurants blocking the mile long view of the lovely sand beach.

Your Official Miami and Miami Beach Guide (miamiandbeaches.com)

Miami-Dade County (miamidade.gov)

WORKING FOR THE STATE OF FLORIDA IS MORE THAN A PAYCHECK!!

* State Group Insurance coverage options+ * Retirement plan options, including employer

(health, life, dental, vision, and other supplemental options) contributions (FYI, please click www.myfrs.com)

* Nine paid holidays and a Personal Holiday each year * Annual and Sick Leave Benefits

* Student Loan Forgiveness Program (Eligibility required) * Flexible Spending Accounts

* Tuition Fee Waivers (Accepted by major Florida colleges/universities) * Ongoing comprehensive training provided

* Career Growth * Highly skilled, professional environment

+For a more complete list of benefits, visit www.mybenefits.myflorida.com.

ADDITIONAL INFORMATION:

At DEO, we salute our heroes. We are honored to have the opportunity to support our nation’s veterans and their family members by encouraging them to apply for positions at DEO that fit their skill sets. Let DEO’s mission become yours.

This position’s advertisement may also be viewed by registering on the Employ Florida website at http://www.employflorida.com/.

The Florida Department of Economic Opportunity is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)

If you think you have been subjected to unlawful discrimination, you may file a complaint within 180 days from the date of the alleged violation with either the recipient’s Equal Opportunity Officer, or the Director, Civil Rights Center:

• Equal Opportunity Officer, Department of Economic Opportunity, Caldwell Building – MSC 150, 107 East Madison Street, Tallahassee, FL 32399-4129; or
• Director, Civil Rights Center (CRC), U.S. Department of Labor, 200 Constitution Avenue NW, Room N-4123, Washington, DC 20210.

Pay: $15.82 p/h

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state and national law enforcement records.

TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION.

THIS POSITION HAS THE FOLLOWING MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of services provided by CareerSource South Florida.
• Knowledge of the EmployFlorida and other web-based self-help products offered though our services.
• Experience in marketing to promote CareerSource South Florida Programs.
• Excellent customer service skills.
• Proficient in Microsoft Applications (Word, Excel, Outlook and PowerPoint).
• Ability to communicate clearly and effectively in individual and group settings, both verbally and in writing
• Ability to promote and market CareerSource Center
• Ability to make presentations in group or individual settings.
• Ability to provide excellent customer service.
• Ability to deal with the public in a tactful, courteous and effective manner.
• Ability to work effectively as part of a team
• Knowledge of the methods of data collection.
• Knowledge of the principles and techniques of effective customer service and the ability to provide excellent customer service.
• Ability to establish and maintain effective working relationships with others.
• Ability to understand and apply applicable rules, regulations, policies and procedures.
• Ability to conduct effective interviews.
• Ability to record, collect, evaluate and analyze data.
• Ability to work independently by planning, organizing and coordinating work assignments.
• Ability to listen effectively.
• Ability to read and understand reports, documents and other written materials.
• Ability to utilize problem-solving techniques.
• Ability to work relatively independently at times and with supervision as needed.

THE HIRED CANDIDATE WILL BE RESPONSIBLE FOR THE FOLLOWING

• Assist the public in obtaining gainful employment.
• Provide job seekers with assistance with resume writing or in completing application forms.
• Keep abreast of current job orders to match applicants with job requirements.
• Make referrals to job openings or to interviews with employers.
• Provide accurate information to all customers/visitors.
• Perform senior-level specialized work for the CareerSource South Florida (CSSF).
• Maintain positive customer relations with employers and job seekers.
• Demonstrate experience and knowledge about workforce programs, services, and available resources.
• Exercise good judgment and make sound decisions that are in accordance with local/state/federal policies and procedures.
• Develops and maintains forms and correspondence, as required;
• Maintains organized CSSF Marketing Materials (Jobseeker Search Guide, Career Resource Guide, Veteran Employment Services, Military Family Employment Advocacy (MFEA) Program, Disability, etc.)
• Trains staff on Employ Florida Market Place (EFM) and Microsoft Office products (Excel, Word, PowerPoint, Outlook, etc.)

Operates, drives, and navigates the CSSF Mobile Unit and will:

• Ensure the equipment on board is operational, and a sufficient supply of brochures, materials and related resource information is on-hand at all times.
• Demonstrate good judgment in driving the mobile unit.
• Utilizes the mobile unit to assist employers with recruitment and training activities;
• May schedule the unit to assist in Rapid Response (REACT), job fairs or community event activities;
• Responsible for the scheduling, deployment, management, delivery and daily operation of CareerSource South Florida’s Mobile units and services;
• Ensures that mobile unit bookings are maximized to deliver re-employment services to job seekers;
• Works with representatives of CareerSource South Florida businesses, organizations, and municipalities to identify and create scheduling opportunities; Follows up with organizations that request services;
• Conducts marketing and outreach to book events;
• Maintains an awareness of available dates and services;
• Enters and maintains information in a CSSF Mobile Unit Tracking Log;
• Schedules regular maintenance on all systems of the mobile unit, following manufacturer’s and CSSF recommendations; makes arrangements for repairs to be made as needed; maintains the mobile unit mileage log and the repairs and regular maintenance log;
• Ensures the unit is cleaned regularly in accordance with mandatory cleaning logs;
• Maintains sufficient supplies to support the operation, maintenance and safety of the unit;
• Facilitates usage of the unit by other workforce boards and entities as appropriate.

OTHER REQUIREMENTS THAT MAY BE REQUIRED FOR THE POSITION

• Must become certified as a Workforce Development Professional (Tier 1) within 2 weeks of appointment.
• Required to travel locally and must furnish own transportation.
• Must have or maintain Florida State Commercial Driver’s License (CDL) and auto insurance.
• Experience in operating an RV or large vehicle (over 20’ in length).
• An excellent driving history is required to include no points within prior 24 months.
• Required to attain the State of Florida Tier 1 certification within 6 months of hire date.
• After the first year, incumbents must maintain current Tier 1 certification by completing 15 continuing education credits annually.
• Must be able to work evening and weekends, as needed.
• Ability to lift and handle items weighing up to 50 pounds.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.