About Pathway to Living, a Waterton company

There’s a lot to be said about having purpose in your work. At Pathway to Living, not only will you find meaningful work, but you’ll enjoy a sense of community and joy. We are committed to leading a movement to change the way people think about aging and senior living. We help older adults fulfill dreams and accomplish goals – every day. We challenge the status quo, celebrate our communities, and embrace our Viva! Culture, which simply put, means long live! With over 40 communities across several states, we seek exceptional team members who believe that relationships matter and quality service and care are the ultimate priority.

We are looking for a talented Operations Specialist to join our Team!

How you will help us on our mission and inspire others:

• Act as interim Executive Director for vacancies assigned by supervisor
• Evaluate and advise communities on short and long-term planning, budgets and asset management in alignment with the Company’s goals and growth objectives
• Develop and review monthly/quarterly plans for the community to ensure alignment with goals and strategic objectives

• Direct the overall operations of the assigned community while meeting, or exceeding, the company’s customer experience standards, and within the spirit of the company’s core values.

• Ensure compliance with all federal, state, local and company regulations and policies. Maintaining knowledge of state regulation impacting our communities

• Rigorously manages the collection process for timely receipt. Following the Pathway policy and procedure to avoid any balances aging beyond the 30, 60 and 90 day thresholds
• If applicable, daily support and management of the Medicaid/Supportive Living revenue and census process.
• Manages labor to benchmarks adjusting timely to occupancy and service level changes.
• Holds Sales Team Members accountable for success factors including a predetermined number of quality calls and tours, as well as overall KPI performance with expected conversion ratios. Establishes appropriate referral sources, resulting in move-ins from referrals.

• Ensure compliance with all licensing agencies including overseeing license renewals.
• Manage vendor contracts, leases and warrants according to company policies and procedures.
• Develop, implement and execute the quality assurance program.
• Quickly familiarize yourself with the operating and capital budget to align community performance for best possible outcomes
• Regularly monitor financial performance, review productivity reports, analyze Profit and Loss reports in a timely manner and take corrective action when necessary.
• Train department heads in cost control and financial management techniques and methods.
• Ensure assets are properly accounted for, safeguarded and accessed according to company standards and with proper authorization.

Our ideal candidate has the following knowledge, skills, and abilities:

• Must possess leadership and supervisory ability and the willingness to coach, inspire and supervise personnel.
• Bachelor’s degree or equivalent experience.
• Five plus years experience in a leadership role within the hospitality, senior housing or healthcare management industry.
• Experience in senior living strongly preferred.
• Valid Administrator license preferred.
• Knowledge of financial management skills and familiarity with business principles and practices.
• Willingness and desire to work with the elderly, knowledge of the aging process and the physical, psychological and social needs of the elderly.
• Excellent interpersonal, organizational and communication skills.
• Must have the ability to read, write and follow oral and written direction in the English language at a level adequate to perform the job duties.
• Ability to handle several tasks and respond effectively to unexpected changes, requests and stressful situations.
• Must possess the ability to make independent decisions when circumstances warrant such action.
• Must possess the ability to plan, organize, develop, implement, and interpret the programs, goals, objectives, polices and procedures, etc., that are necessary for providing quality care.
• Must be willing to seek out new methods and principles and be willing to incorporate them into existing practices.

At Pathway to Living, a Waterton company, we recognize that compensation and benefits are important to our associates. We offer a wide variety of benefits including:

• Full Medical, Dental, Vision insurance within 60 days following start date
• Vacation and Sick Time
• Daily Pay Available
• Paid Company Holidays
• 401(k) + matching
• Continuing Education
• Tuition Reimbursement
• HSA and FSA
• Life Insurance
• Disability Insurance
• Voluntary Benefits
• Backup Child and Elder Care
• Monthly cell phone stipend (where applicable)
• Employee Assistance Programs
• And so much more!

Ready to join this movement? Please apply today for consideration!

Pathway to Living, a Waterton company, is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.