Hours for this position are as follows:
Opening M-TH: 9AM-5:45PM; Friday: 9AM-6:30PM
Closing M-TH: 9:30AM-6:30PM; Friday: 11:15AM-7:15PM

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Organization Overview: _*
Foresight Financial Group, Inc., an Illinois corporation founded in 1986, is a bank holding company established under the Federal Reserve with fifteen offices in the Northern Illinois counties of Winnebago, Stephenson and Kankakee. Holdings of the Foresight Financial Group, Inc. include German American State Bank located in German Valley, Pecatonica, Seward and Winnebago; State Bank of Davis located in Davis and Kankakee; State Bank located in Freeport; Lena State Bank located in Lena; Northwest Bank located in Rockford, Loves Park and Machesney Park; and State Bank of Herscher located in Herscher and Kankakee.
Position Summary:
Provide Quality Customer Service to FFG Bank staff members. Responsible for accurate, timely processing, balancing, transmission and reporting of bank transactions relating to all FFG bank customer and internal accounts. Responsible for participating in the overall development, implementation, user communication and education of all FFG Operations supported products and services.

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Primary Responsibilities: _*

• Core and Image Application processing, from start of day to end of day processing, including but not limited to CIF 20/20, 4|sight Image, Incoming Cash Letter processing, Outgoing Cash Letter creation and transmission.
• File Transfer processing including Credit bureau reporting, Child Support Match, and OFAC.
• Support bank end-users in use of Jack Henry products including CIF 20/20, Synergy, 4|sight, e-Banking related systems and administrative portals, and Teller Capture.
• Support bank end-users in use of third-party products including, but not limited to, Treev report cold storage and PrintMail electronic and statement printing service, notices and tax forms.
• Statement Processing, e-statement and outsourced print statement and notice file transmissions.
• Prepare various monthly reports for distribution to the banks.
• Create written department procedure manuals, and update existing manuals as needed.
• Complete assigned training and tasks within scheduled timeline.

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Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice._
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Competencies: _*
Customer Service: Advanced ability to fulfill the needs of internal and external customers by anticipating their needs and delivering timely and accurate communication and follow through.
Professionalism: Consistent demonstration of behaviors, appearance, and communication in accordance with FFG policies with full knowledge and consideration of the effect on internal and external stakeholders.
Honesty & Integrity: Instills mutual trust and confidence, fosters a culture of compliance and high ethics and confidentiality, advanced demonstration of corporate responsibility and fair treatment of others.
Organizational: Can establish a systematic course of action for self in order to accomplish objectives in an organized manner; determines priorities and allocates resources effectively, within established timeframes.
Communicator: Actively listens and seeks to understand others in a team based environment. Effective written and oral communication skills.
Analytical Thinking: Strong analytical skills including the ability to address situations by using a logical, systematic, sequential approach.
Technical: Advanced working knowledge from user perspective of Jack Henry applications; e-Banking suite knowledge. Fluency in Microsoft Office Word and Excel.

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Performance Standards: _*
Job Knowledge: Completes all assigned training by established deadlines.
Quality of Work: Takes pride in completing work error-free and within established deadlines. The same day errors are identified, informs supervisor of the errors, and ensures corrections are immediately and accurately completed, by no later than the end of day.
Assigned Work: All assignments, tasks, and projects are successfully completed by deadline.
Support to the Bank(s): Follows up with the bank(s) ideally within 30 minutes or less, and within no more than an hour, to answer the bank’s support question or request from the bank(s).

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Performance Weightings: _*
40% Competencies
60% Position Performance Standards and Personal Goals

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Qualifications: _*
HS Diploma or equivalent required.

Job Type: Full-time

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