Operations Dispatcher – Help run the airport!

Wilmington International Airport (ILM) is growing 75%! In anticipation of the growth, we are opening exciting career opportunities up to the community with the addition of an Operations Dispatcher. We really look forward to welcoming new teammates to join in our success. We offer full benefits and competitive wages.

Working at ILM: ILM is still a relatively small organization and that allows our employees to know one another, supporting a close-knit but high-performing culture. The airport is best known for a coastal feel that allows for easy travel. We are able to offer an exceptional experience to our passengers thanks to the efforts of our great ILM team. Operations Dispatchers are critical to our 24/7/365 success.

We Believe In:

* Our Values:

• Teamwork for Results
• Take Responsibility for Resources (Work/Time/Resources)
• Communicate for Success and Efficiency
• Use Integrity and Follow the Golden Rule
• Respect Diversity because it Drives Innovation
• Providing Customer Service is Everyone’s Job

* Total safety and regulatory excellence.

* Promoting from within and growing our talent - we are proud of our track record; we regularly promote from positions at any level.

* Constantly improving. We look for and are open to improving the way we work. We value our employee’s feedback and believe continuous improvement is necessary to continue our growth path.

The Position: We are looking for a full-time Operations dispatcher. The pay we are offering is $15.50 an hour with full benefits. ILM employees enjoy benefits such as health, dental, vision, life, 401(k), pension as well as voluntary benefits like flexible spending, dependent care and other ancillary coverage by Aflac and Allstate.

Responsibilities:
Reporting to the shift supervisor, an Operations Dispatcher answers all incoming emergency and non-emergency calls to the Public Safety Office and dispatches information and personnel accordingly. Maintains department files and keeps computer entries up to date. Monitors airport security cameras and access control system and dispatches officers or operations personnel to alarms. Maintains radio communications with all airport staff as required. Performs all emergency related duties as required. Serve as TSA Trusted Agents as required. Understands all internal as well as external airport customers, knows who they are, and anticipates and meets their expectations through quality service in accordance with the airport Mission, Values and Vision.

Requirements/Qualifications:

• Physical Demands: Some exposure to aircraft noise and fuels, daily contact with chemicals and airport construction. Potential exposure to aircraft and vehicle accidents. Position requires much standing, bending, kneeling, reaching, climbing, pushing, pulling, lifting and walking. Some exposure to inclement weather.
• Working Conditions: Working hours are routinely 40 hours a week dependent upon scheduled shift. Must be willing to work any shift, weekends and holidays. Due to the nature of responsibilities, may require longer work hours in order to complete assignments.
• Education/Knowledge: High School diploma or GED. Must possess a valid North Carolina Class “C” driver’s license with an acceptable driving record and the ability to maintain insurability by ILM. Must also be qualified to obtain a North Carolina Class “A” driver’s license.
• Experience: No formal related experience required. Airline or aviation related experience preferred.
• Skills/Aptitudes: Must be able to react quickly and calmly in emergencies. Must be able to physically perform basic functions of climbing, balancing, stooping, kneeling, crawling, reaching, standing, walking, pushing, pulling and lifting.

The Location: ILM is in Wilmington, NC off of 23rd Street. Wilmington was voted one of the “South’s Best Cities” by Southern Living in 2019 and is well-known for its quality of life.

Easy commute within Wilmington/Leland. ~30-minute commute from Hampstead, Burgaw, Carolina Beach.

Why Should You Apply?

• ILM is experiencing exciting growth – the $60 million terminal expansion project is well-underway!
• 2018 recipient of the Airports Council International North America’s (ACI-NA) Brand Identity Honorable Mention Award.
• On-the-job training and exposure to a niche industry – airport operations.
• We believe in investing in our community and do so by supporting not-for-profit partners through volunteerism and donations each year.

Job Type: Full-time

Pay: From $15.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Overtime
• Weekend availability

COVID-19 considerations:
we clean all airport spaces regularly and masks are currently required when dealing with the public, other airport employees or in a public area.

Education:

• High school or equivalent (Required)

Shift availability:

• Day Shift (Required)
• Overnight Shift (Required)
• Night Shift (Required)

Work Location: One location

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