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Operations Director Job at Acclara Solutions

Acclara Solutions Remote

Job Information

  • Date Posted
    2025-08-24
  • Location
    Remote
  • Job Title
    Operations Director
  • Gender
    Both
We work hard to make Acclara a great place to work. Our people are our greatest assets, and we encourage employees to grow and develop, assuming greater responsibilities and leadership roles.

JOB SUMMARY
The Operations Director of Insurance Services will be responsible for managing people and processes to achieve metrics through Cash Collection, Inventory Analysis, and Revenue Cycle Management. A commitment to excellence is demonstrated through continuous staff development programs enhancing employee engagement, service, knowledge, skills, and morale.

REPSONSIBLITIES FOR OPERATIONS DIRECTOR, INSURANCE SERVICES (Hospital - RCM)

Core responsibilities include but are not limited to the items listed below:
  • Ensures a high level of performance at all locations to increase effectiveness, efficiency, and consistency of operations
  • Measures productivity to demonstrate utilization and optimization of technologies for future training and process improvement
  • Develops long-term plans for client initiatives such as, but not limited to revenue growth strategies and investments
  • Develop strategies with the Marketing department and oversee promotion of the agency to increase market share
  • Establish a working relationship with the client directors and act as a liaison to ensure their expectations are met and any requests for information are responded to in a timely manner
  • Provides metrics and reports to monitor and track the status of operations.
  • Provide strong, dynamic leadership that mentors, develops, and guides team members to efficiently leverage the value of every call for maximum net reservation revenue to clients,
  • Deliver results against a defined scope of work that includes measurable ROI, strategic innovation, performance reporting, and human capital development.
  • Collaborates with HR team to align human capital planning, recruitment, training, and supporting programs
  • Develop, implement, and maintain effective internal and external quality assurance (QA) programs fostering continuous improvement and exceeding service level agreement (SLA) performance,
  • Ensure compliance with regulatory agency guidelines and standards.
  • Other duties as assigned
Our Culture
  • We work hard to make Acclara a wonderful place to work. Our people are our greatest assets, and we encourage employees to grow and develop, assuming greater responsibilities and leadership roles.
  • Put the Patient First: The philosophy behind our approach is simple: drive revenue by putting the patient first. While our philosophy is simple, the key to our success is in the details.
  • Hard Work, Diligence to Every Detail, and Passionate Service
SKILLS FOR OPERATIONS DIRECTOR, INSURANCE SERVICES (Hospital - RCM)

  • Effective leadership and analytical skills including working knowledge of financial statement analysis, staffing models, scheduling, and telecom opportunities
  • Exceptional ability to partner with other departments within the organization to drive results
  • Proven and measurable experience in managing and improvement of call center operations in a high call volume/fast-paced environment.
  • Ability to mentor and build relationships to effectively manage group and interpersonal conflict situations,
  • Strong negotiation, interpersonal, written, and oral communications skills – including statistical report writing,
  • Computer skills: Microsoft outlook and word with advanced excel skills
  • Occasional travel to clients or trade show required
REQUIREMENTS FOR OPERATIONS DIRECTOR, INSURANCE SERVICES (Hospital - RCM)
  • A minimum of 5-7 years of relevant, senior level administrative experience at a service organization
  • Bachelor of Science degree in business management or business administration preferred
WORK ENVIRONMENT
  • Physical demands: While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear. Specific vision abilities required by the job include close vision, distance vision, color vision peripheral vision, depth perception, and the ability to adjust focus.
  • Work environment: The noise level in the work environment is usually moderate
  • Work Hours: Salaried position which often requires exceeding the normal 40 hours per week.
  • Occasional travel to clients or trade show required
Acclara is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.


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