Planned Parenthood North Central States

Development Operations Associate – St. Paul, MN (hybrid)

Starting salary for candidate who meets minimum requirements (Experience will be compensated): $17+

Typical Schedule: 40 hours/week

About Us:

At Planned Parenthood North Central States (PPNCS), we believe all people deserve the right, the freedom, and the opportunity to follow their personal ambitions and choose their own path toward a healthier, more meaningful life. That’s why we protect, promote, and provide comprehensive and progressive sexual and reproductive health care for generations of young people and families with empathy, care, and respect. We are looking for passionate, dedicated staff who are eager to make positive contributions to their community and to the Planned Parenthood mission.

Click here to learn more: Our Mission

What to expect:

Under direct supervision of the Senior Manager of Development Operations, the Development Operations Associate ensures accurate, appropriate, and timely processing and acknowledgement of contributions, while ensuring the database is organized and maintained in a way that allows for the most effective identification, cultivation, solicitation, and stewardship of all levels of donors. The Development Operations Associate responds to donor questions and requests both in phone and email. Development staff are advocates in implementing our mission “To affirm the right to reproductive and sexual health and freedom for all by providing excellent care, trusted education, and fierce advocacy”. They may perform other related duties as assigned.

Schedule: Monday-Friday, between 7am-6pm, 8 hours a day.

Responsibilities:

This position will impact us with the following contributions:

• Process/import gifts from contributors (including cash gifts, credit card gifts, online gifts, Planned Parenthood Online gifts, matching gift contributions and pledges) and produce acknowledgement letters.
• Process monthly credit cards and ACH gifts; monitoring and, as appropriate, contacting donors who stop or start giving monthly; and working with other development staff to ensure proper cultivation, solicitation and stewardship of monthly donors.
• Assist with monitoring and responding to calls to the general development phone line and email box. Provide excellent customer service and stewardship to donors.
• Maintain the fundraising database according to data entry guidelines, ensuring that data is consistent, accurate and accessible.
• Update non-development PPNCS lists in development database – volunteers, elected officials, staff and board.
• Assist the Director of Development Operations with the creation of and updates to policies and Standard Operating Procedures that impact the work of the PPNCS Development Operations team and the Development department.
• Ensure that these policies and SOPs are followed in day to day operations.
• Perform clean up and enhancement to preserve the integrity and accuracy of all constituent records, including capturing and updating new information promptly and accurately.
• Assist with other development activities that meet the needs of the department and organization.
• Provide excellent customer service and stewardship to donors, responding to all inquiries with accurate and appropriate information about Planned Parenthood. This included, but is no limited to:
• Manage donor questions about gifts, acknowledgements, appeals, database updates.
• Speak with donors about the mission, legislation, and political climate.
• Receive and work to address donors’ questions, concerns and complaints. Record information, transfer/forward calls and emails as appropriate, and/or manage updating of the information as needed.

Minimum Qualifications:

• Data entry experience with database software
• Exceptional customer service skills

Benefits:

This position is eligible for:

• A comprehensive benefits package, including:
  • Medical, Dental, Vision – With equity-based premium tiers
    • NICE HEALTHCARE – free, virtual primary care for entire household (in-home available for qualifying locations) Services include: 80 free labs, free x-rays, and physical tests, live, virtual physical therapy, 550+ free medications
  • Flex Spending Account
  • Life insurance
  • Eligibility for Federal Student Loan Forgiveness
  • PTO, Float holidays, Volunteer Paid Time Off, Paid Holidays
  • 403(b)
  • Eight weeks paid Parental Leave
  • One Week Paid COVID leave, if necessary
  • Pet Insurance

Please note:

We require all PPNCS employees, volunteers, interns, and fellows to have a current, up-to date, COVID vaccine (Exemptions may be provided for medical, disability (ADA) or religious reasons.)

Planned Parenthood North Central States supports people of all ages in making responsible choices and planning their futures. We are an organization committed to creating and fostering an environment that leads to engaged employees, and we believe engaged employees results in satisfied customers and exceptional experiences. When you work for Planned Parenthood you make a difference in the lives of those we serve by affirming the human right to reproductive health and freedom.

Planned Parenthood is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, sex, gender identity or gender expression, national origin, age, veteran status, marital status, religion, sexual orientation, size, disability, socioeconomic status, or status regarding public assistance. Planned Parenthood is committed to encouraging and promoting diversity as well as providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Planned Parenthood is dedicated to an equitable and inclusive work environment and encourages all interested candidates to apply regardless of initial skill set.

Any job offer will be contingent upon the results of a background investigation.

Questions? Contact Jobs@ppncs.org for more information.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)