**Full-time: 227 Thorn Avenue, Orchard Park, NY**

SUMMARY OF POSITION FUNCTION:

Performs complex administrative tasks and provides administrative support to Nursing department, Clinicians, Providers and/or Managers while delivering exceptional customer service to the individuals we serve.

MAJOR DUTIES AND RESPONSIBILITIES:

• Knowledge and demonstration of agency core values in day-to-day activities
• Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment
• Maintain a neat, organized workspace consistently
• Scheduling, auditing, uploading documents into electronic health record
• Assists in the completion of prior authorizations
• Routine checks of ISTOP as appropriate
• Answering and directing calls to the appropriate person while maintaining a central registry and logging all individual requests via Medline
• Sends/receives incoming and outgoing faxes
• Responding to high volume of email requests in timely manner
• Attend meetings onsite and offsite as assigned
• Assists in obtaining data collection
• Other duties as assigned

SKILLS/COMPETENCIES:

• Strong ability to navigate computer programs, including Microsoft Office, internet search engines and agency’s Electronic Health Record system
• Excellent customer service skills with clients and colleagues
• Excellent computer skills and use of office machines
• Strong communication skills, both verbal and written
• Meticulous attention to detail; excellent time management and organizational skills
• Ability to multitask in a fast-paced work environment
• Has completed the Relias Office Certificate program

EDUCATION REQUIREMENTS:

• High School Diploma or equivalent

EXPERIENCE:

• One year work experience in work related field preferable
• Flexible availability and willing to take on after hours call if needed

Must possess a valid driver’s license with an acceptable driving record and have reliable transportation.

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Orchard Park, NY 14127: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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