Are you ready for a road trip? Let us be the navigator in your new career journey! Come join our family at Resolute Road Hospitality! Whether your goals are short or long term, we have limitless opportunities for growth and avenues for you to explore. Our leadership is here to help you realize your potential and feel supported every step of the way! Our company has been building sustainable growth and it starts with people like YOU!

Our Hospitality team is dedicated to ensuring our guests have the best possible experience!

Imagine if you were planning a family vacation and what factors you consider when deciding on a destination to relax & recharge…

• How would you want your family to be cared for?
• What memories would you take with you?
• What does “Next Level” service look like for you?

This is what hospitality is all about!

SUMMARY

Work to maintain hotel quality standards and ensure our guest have a clean, pleasant, and quality experience during their stay with us. We work in a faced paced, high energy, multifaceted industry and being excited about providing guests this quality experience is key! Don’t worry, you will never be in it alone! We work as a team and cultivate a type of “work family” that you can depend on.

BENEFITS

Travel Perks (Affordable travel for YOU!)

Optional Daily Pay (Faster Pay)

Flexible Schedules (Work around YOUR needs)

Health/Life Insurance (Peace of mind)

401k (Long-term planning)

Paid Time Off (You earned it!)

Dental/Vision

Employee Assistance Program

Referral Program

ESSENTIAL FUNCTIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Reconcile and complete all daily Front Desk Agents’ work; ensure that any issues from the day are corrected before processing the audit; communicate any findings to the GM
• Run all night audit functions consistent with closing out all daily transactions and preparing for the following day’s operations
• Provide next day reports for the front office, housekeeping, sales, and GM as requested
• Act as the first point of contact for any overnight guest issues
• Begin breakfast preparations based on the menu for the day
• Ensure every guest is greeted and welcomed in a unique and personable way upon arrival/check-out
• Register guests to the hotel, verifying reservation, personal information and securing payment information (includes booking hotel reservations in-person/over the phone)
• Promote the brand loyalty program/benefits and provide recognition
• Anticipate guests’ needs and respond timely, efficiently, appropriately and in a friendly manner
• Assist in resolving guest complaints regarding service and/or accommodations
• Maintain a house banks, deposits, and accurate report of receipts/paperwork daily
• Issue key to and control entrance of safety deposit boxes
• Assist in handling mail and other electronic communication and provide guests with information regarding hotel facilities and local attractions
• Maintain appropriate market inventory levels, process transactions, and restocking when necessary
• Assure overall cleanliness of the front office area, lobby, and surrounding areas
• Communicate real-time housekeeping/maintenance issues to the respective departments

KNOWLEDGE, SKILLS, and ABILITIES

• Knowledge of front desk operations and procedures, guest services, and hotel services (preferred)
• Possess proficient computer skills including proficient knowledge of MS Office products (preferred)
• General cash handling procedures and knowledge of computerized cash register systems
• Ability to provide “Next Level” experience with customers and fellow employees with every interaction
• Strong problem solving and critical thinking skills
• Proficiently speak, read, write, and comprehend the English language; ability to speak other languages (desired)
• Strong communication skills and ability with multiple departments/individuals
• Ability to observe and detect signs of emergency situations and execute emergency procedures
• Able to work in fast paced environment
• Able to prioritize, organize, and manage multiple tasks while maintaining high attention to detail
• Able to work independently and desire to participate as part of a team
• Create sense of urgency in matters that will impact the success of the business

EDUCATION
High school graduate or GED required (preferred)

EXPERIENCE
Previous hospitality experience, especially within the brand (preferred)

ENVIRONMENT and PHYSICAL DEMANDS
The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Most work will be performed indoors in moderate temperatures, controlled by hotel environmental systems. Most work will be performed by standing & walking around the front office, up to the complete 8-hour shift. At times, may need to sit or walk for extended periods of time (5 hours or more). Finger dexterity to operate office equipment, including but not limited to computer keyboard, multi-touch phone, photocopier among others, required. Grasping, writing, repetitive motions, crouching, kneeling, reaching above shoulders, and climbing a ladder while may be infrequent needs, are all required.

Must be able to exert well-paced ability to reach other departments of the hotel in a timely manner.

Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Talking and hearing continuously in the process of communicating with guests and employees.

Employee may be subjected to moderate to loud noise levels from time to time, outdoor weather conditions, work in precarious places, and toxic or caustic chemicals.

Must be able to lift up to 15 pounds frequently (office items and files), up to 50 pounds occasionally. Must be able to push and pull carts and equipment weighing in excess of 250 pounds in the event of an emergency.

OTHER
Attendance is essential as part of our front-line team! Night Auditor will be required to work varying schedules based on needs of the hotel. This includes attendance at all scheduled brand and job specific training sessions and meetings. May require nights, weekends, and holidays. May be responsible for performing basic outside their job description, this includes but is not limited to basic maintenance, laundry, housekeeping, and breakfast.

Consistent attendance in accordance with the standards set forth by Resolute Road Hospitality must be maintained and is an essential element of the success in this role.

EQUAL OPPORTUNITY EMPLOYER
Resolute Road Hospitality is an equal opportunity employer and does not discriminate against otherwise qualified applicants based on race, color, creed, religion, age, sex, marital status, national origin, ancestry, disability, handicap, or veteran status

Job Type: Part-time

Pay: $16.00 - $17.00 per hour

Benefits:

• 401(k) matching
• Employee assistance program
• Flexible spending account
• Referral program

Schedule:

• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Ability to commute/relocate:

• Farmers Branch, TX 75234: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: One location

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