This job exists to: Provide effective and timely training of new dental, finance and operational staff on the electronic health record, dental record, and practice management systems. The trainer serves as a resource in on-going support of staff using these systems and assists in the implementation of new modules and upgrades to assure a smooth transition to these new systems. The trainer provides first line support for the routine operation of EPM, EDR, and EHR systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Coordination and completion of training for new patient facing staff who utilize the Electronic Practice Management or Electronic Dental Record.
• Training and support of the Central Scheduling and Communication Center, Office Technician, Billing and Coding, Dental and Enrollment teams.
• Addressing application and workflow inefficiencies.
• Ensure appropriate staff configuration and set up.
• Daily troubleshooting and resolution of reported issues.
• Maintains positive, working relationships with external vendors.

OTHER DUTIES AND RESPONSIBILITIES:

• Provides exceptional customer service to both internal and external customers.
• Maintain a safe work environment by remaining informed of and compliant with the clinic’s safety policies, and in particular by application of safe practices in area of own responsibility.
• Knowledgeable of and compliant with all laws and regulations governing area of responsibility.
• Responsible for reporting any potentially non-compliant conduct.
• Cooperate fully with our Compliance Officer in upholding our Compliance Plan.
• Project Management.
• Assists in managing software-specific and interdepartmental and system-wide process improvement projects.
• Performs other duties and responsibilities, as required.

SUPERVISION: No

SCOPE OF AUTHORITY:

• Plays a vital role in the IT clinical interface, IT solutions, and development at Clinica.

POSITION QUALIFICATIONS:

Education and Experience:

Knowledge, Skills, and Abilities:

PRINCIPAL WORKING RELATIONSHIPS:

• Revenue Cycle Director and Managers
• Dental Operations Director(s) and Clinic Operations Directors
• External vendors
• Medical, Dental, and Behavioral Health providers
• Business Intelligence department
• Information Technology department

MATERIALS AND EQUIPMENT DIRECTLY USED:

• Computers and tablet computers
• Video conference technology

WORKING ENVIRONMENT AND PHYSICAL ACTIVITIES:

• Minimal risk of blood borne pathogens
• Ability to travel to clinics as required
• May require work outside of normal business hours

What we offer:

• Competitive Vacation Time
• Paid Holidays
• Medical Benefits
• Dental Benefits
• Vision Plan
• Retirement Plan
• Flexible Spending Account
• Growth Opportunities

Compensation: Approximately $59,610 - $69,104 per year. All individual pay rates are calculated based on the candidate's experience and internal equity.

COVID-19 Vaccine (Required) Religious or Medical Exemptions available via application process.

Clinica Family Health is an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race, color, religion, national origin, sex, disability, sexual orientation, gender identity, or any other applicable status protected by federal, state, or local laws.