Akima Systems Engineering (ASE) supports the Intelligence, DoD, and Science and Research communities with tools, domain knowledge, analyst teams and essential mission staffing services. We continually seek people with the skills, experience and passion to successfully leverage the complete intelligence lifecycle across America’s most critical initiatives. As an Alaska Native Corporation (ANC), 100% of our company’s profits go back to our more than 14,000 Iñupiat shareholders that have resided near and above the Arctic Circle for more than 10,000 years. Our business helps support their way of life and contributes to the survival of a culture that has thrived in a challenging environment.

Job Summary:

The swing shift INOSC (Intelligence Network Operations and Security Center) Operations Analyst for U.S. Army INSCOM at Fort Belvoir, VA, serves on 24x7x365 team, M-F 1400-2200, however, occasional weekend and holiday work may be required.

Job Responsibilities:

• Analyze, assess, and provide recommendations regarding INSCOM's global communications enterprise
• Integrate multiple input streams to assess enterprise anomalies, determine root cause, and expedite resolution
• Applies system analysis techniques to monitoring email traffic, chat channels, logs, and phone calls
• Monitor network dashboards, and network tools for continued continuity; performs system analysis for Army INSCOM’s readiness, determining software or system functional specifications for support operations
• Consults with end users’, enterprise network issues; executes testing and follow-ups to acquire “real-time” updates
• Conduct daily briefings to leadership; using professional acumen, exercises discretion and independent judgment with respect to matters of significance, when reporting findings and providing process change recommendations to senior leadership
• Participate in daily shift change briefings
• Work on team of 3-5 and report directly to the shift lead
• Maintains advanced knowledge in quality control and continuous improvement of network operations and daily tasks

• Current TOP SECRET clearance w/ SCI eligibility in DISS at time of application
• One year of professional experience in a classified environment
• High School Diploma
• Experience working with government/military VIPs
• Advanced knowledge in Network Operations within the Intelligence community
• Outstanding written and verbal communication skills
• Outstanding customer service skills
• Ability to follow through and complete tasks
• Ability to take initiative and ask questions
• Ability to work weekdays, weekends, and holidays
• Ability to travel (in rare cases)

Desired Qualifications:

• Superlative abilities to exercise discretion and independent judgement when troubleshooting systems
• Computer System Analyst
• Experience conducting briefings to senior level executives or VIPs
• Experience working in a network operations center (NOC) environment
• Experience using Ticketing Systems (Remedy, SCSM, Service Now, Etc.)
• Experience using Microsoft Office Products (Word, Excel, PowerPoint)
• Experience using Microsoft SharePoint websites and related products
• Experience using Microsoft Teams Collaboration tools on PC and Mobile

The duties and responsibilities listed in this job description generally cover the nature and level of work being performed by individuals assigned to this position. This is not intended to be a complete list of all duties, responsibilities, and skills required. Subject to the terms of an applicable collective bargaining agreement, the company management reserves the right to modify, add, or remove duties and to assign other duties as may be necessary. We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted.

We are an equal opportunity employer. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law.

We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you have a physical and/or mental disability and are interested in applying for employment and need special accommodations to use our website to apply for a position please contact, Recruiting Services at job-assist@akima.com or 571-353-7053. Reasonable accommodation requests are considered on a case-by-case basis.

The dedicated email and telephonic options above are reserved only for individuals with disabilities needing accessibility assistance to apply to an open position using our website.

Please do not use the dedicated email or phone number above to inquire on the status of your job application.

In order for our company to stay compliant with government regulations, please apply on line. Please DO NOT email resumes or call in lieu of applying online unless you have a physical and/or mental disability and need assistance with the online application.