Ritter Communications has been at the forefront of the local communications industry for more than a century. We began providing telephone service in Northeast Arkansas in 1906. Today, Ritter Communications serves 100+ communities and more than 45,000 customers across Arkansas, northeast Texas, southeast Missouri, and west Tennessee. The company has grown steadily over the years, expanding rapidly and is now the largest privately-held regional broadband fiber, telecom, video and cloud services provider in the Mid-South. Ritter invests heavily in the communities it serves by deploying proven, best-in-class infrastructure and technology, while coupling it with a world-class customer focused experience.

We are looking for an experienced Senior Network Engineer focused in the area of Access Engineering to join our team!

General Summary:

The Senior Network Engineer - Access is responsible for technology evaluation, equipment standardization, documentation, network architecture pertaining to Access technologies, and service development related to the Ritter Communications Network. The role has a general understanding of all services offered by the company, such as Voice, Video, Internet, and ELAN/ELINE.

Essential Job Functions

• Evaluates and standardizes Access technologies and architectures in relation to the infrastructure and service needs of Ritter Communications;
• Conducts rigorous lab testing and documentation on various hardware platforms and EMS systems for every software release;
• Prepares project budgets and manages capital and operating expenses on engineering projects; provides regular reporting and forecasting related to project budgets;
• Works closely with Product Marketing to ensure successful delivery of all technical components of new services and service enhancements;
• Works closely with NOC and field personnel to develop handoff documentation and training packages to ensure new technologies and services are supportable by the operations group;
• Works closely with other engineering teams, network and field technicians, product development and OSS teams to design and roll out new data infrastructure, technologies and services;
• Travels to project sites and job areas as required;
• Participates in a team environment, providing valuable input as an access subject matter expert within the team.

Knowledge, Skills, and Abilities:

• Advanced Knowledge of GPON, 10G PON, Wi-Fi and xDSL technologies;
• Advanced Knowledge of SIP as it relates to endpoints;
• Knowledge of multicast protocols for layers 2 and 3, such as PIM, PIM-sparse, and IGMP is a plus;
• Knowledge of Nokia XGSPON is a plus;
• Knowledge of Calix PON, E/B series is a plus;
• Knowledge of modern service provider data networks, technologies and protocols;
• Knowledge of network system design, development methods, and techniques;
• Knowledge of network management practices and procedures;
• Knowledge and the ability to design Layers 1, 2, and 3 of the OSI model;
• Knowledge of protocols such as IS-IS, OSPF, MPLS, Segment Routing is a plus;
• Skill in operating various office equipment such as personal computer, various software programs including Microsoft Office applications (Excel, Outlook, Visio);
• Skill in problem identification and resolution;
• Skill in oral and written communication;
• Skill in reading and interpreting technical documents such as vendor deployment guidelines, white papers and configuration manuals;
• Ability to communicate with customers, employees, and various business contacts in a professional and courteous manner;
• Ability to organize and prioritize multiple work assignments;
• Ability to pay close attention to detail;
• Ability to work independently;
• Ability to make sound decisions using information at hand;
• Ability to work in a team environment.

Education and Experience:

Bachelor’s degree in Electrical Engineering, Computer Networking, or a related field plus five years of telecommunications technical experience or an equivalent combination of education and experience preferred.

Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

We strive to maintain a drug-free workplace.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Jonesboro, AR 72401: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• telecommunications technical: 5 years (Preferred)

Work Location: One location

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