MERCURY MISSION:

To Embrace People,
Foster Relationships,
and Spread Love -
One Greeting, One Connection,
One Relationship at a Time

We are a locally owned company founded in Woodinville in 1998. Over the years, we have grown to 11 Eastside locations, including our newest Flagship Roastery and Bakery, Redmond Cafe, Woodinville, and Bothell Drive locations. We have won numerous awards for our commitment to excellence.

We are intensely focused on providing the most memorable Customer Service, Organic Coffee, Specialty Beverage, and Bakery experiences throughout our diverse company platform and world-class Flagship Roastery and Bakery in Bellevue.

We invite you to be a part of a team that prides itself on three core principles:

COFFEE. CULTURE. COMMUNITY.

Title: Executive Pastry Chef Salary Range $75,000-$90,000 (plus competitive benefits)

Position Summary

Executive Pastry Chef runs the store as if it belongs to you – from managing daily operations, taking responsibility for financial results, uplifting our customers and embodying our Mission and company culture. You will demonstrate exceptional leadership through guiding, developing, and motivating your team to nurture the customer connection and grow a successful business. Executive Pastry Chef is responsible for spending time to connect with your staff, coach in the moment, identify ways to improve, ensure proper product quality and production and engage with customers. You will work in partnership with the Front and Back of House Operations Manager to create and execute plans that continually improve store operations, drive financial results, and ensure your team is working to nurture the customer experience. You will promote an atmosphere of engagement and pride in creating the Mercurys culture and achieving goals of overall success for everyone.

Essential Functions include but are not limited to the following:

• Manage bakery and kitchen operations- including thorough Mercurys recipe knowledge, Viennoiserie product knowledge, product display / presentation, managing production, proofing, baking and finishing of all products.
• Skilled baker with experience in pastry, laminated doughs, bread, brioche, cookies, muffins, scones and preferably other baked goods.
• Oversee bakery and kitchen operations, that produce 70 + unique items daily.
• Produce products daily to support business needs and par levels.

• Support recipe development and consistently improve products. Consistently provide weekly product tastings supporting seasonality.

• Support and training of new bakery team members and ongoing training for all staff.

• Managing healthy staffing levels including supporting interviews and termination.

• Attend all staff and company meetings. Provide leadership for Roastery/Bakery meetings.

• Maintain a calm demeanor during periods of high volume and unusual events.

• Create the BOH schedule from a sales and labor model, including forecasting of holidays, weather, school schedules, and managing overtime hours.

• Act as a coach and mentor to your staff by assessing performance, providing feedback, and coaching.

• Ensure all counts and orders and month end inventory are properly placed on time.

• Report any equipment or building issues appropriately and in a timely manner.

• Maintain location cleanliness and adhere to all food safety and sanitation standards.

• Delegate responsibilities appropriately.

• Problem solve and create systems to improve efficiencies.

• Communicates clearly, concisely, and accurately in order to ensure effective store operations.

• Contributes to positive team environment by recognizing changes in staff morale and performance.

• Recognizes and reinforces individual and team accomplishments through impactful methods.

• Knowledge of business operations, product inventory, and reduction of costs through P&L analysis.

• Willingness to perform other tasks as assigned by management.
• Ability to read and follow procedures and guidelines.
• Experience with a variety of different kitchen equipment.
• Determination to get the job done, with the ability to think fast and adapt to diverse situations.
• Self-starter who can maintain a positive and upbeat attitude while remaining responsible.
• Manage production of tarts, pies, cheesecake and other house desserts
• Proofing, baking and finishing bread and Viennoiserie products, as well as muffins, cookies, scones and other baked goods
• Be an advocate of Mercurys’ café menu and standards
• Provide Mercurys exceptional customer service and resolve all customer issues making the moment right for the customer.

Qualifications

• At least 18 years of age and High School Diploma or GED
• 4 (four) years of restaurant or bakery kitchen experience
• Preferred 2 + years kitchen supervisory experience, preferably in a high-volume bakery
• Background in mentoring, training and developing
• Consistent punctuality, reliable transportation, and flexible schedule to fit the needs of the business.

• Ability to work as part of a team, build relationships and direct the work of others.

• Strong verbal and customer service skills.

• Ability to multitask and prioritize the work using strong problem-solving skills.

• Ability to think quick and adapt to diverse situations with the determination to get the job done.

• Self-starter who can maintain a positive and upbeat attitude.

• Ability to work well under pressure and in a fast-paced environment.

This job description may evolve or change with the company as it grows.

Core Competencies

• Communication
• Profitable Thinking
• Leadership
• Time-Management
• Teamwork and Professionalism

Mercurys offers a competitive benefits package:

• Employee Rewards Program
• Training and Development
• Employee Recognition
• Health and Wellness Program
• Instant Pay
• Medical
• Vision
• Dental

Mercurys Coffee Co. 5 Core Principles

#1 Customer Service- We pride ourselves on having the best customer service in the industry! We always greet customers within 10 seconds of arrival. We address them by using their first name (hint: you can see this on their Platinum account). We always make eye contact. We always show them how important they are to us.

#2 Quality- The coffee we serve is always 100% Organic Arabica Coffee and directly sourced with farmer partners. We are continually sourcing the highest quality coffee, ingredients, and products anywhere in the industry, and our customers have come to expect the best.

#3 Consistency- We are masters at following our recipes, processes, and procedures. We don't take shortcuts. We craft our beverages with integrity! We constantly repeat orders back to our customers to ensure accuracy. We also have industry-leading technology that drastically improves the quality and consistency of our beverages and substantially reduces unnecessary repetition and strain on our teams.

#4 Cleanliness- Keeping a location clean must be a team effort. From daily dusting to cleaning under and around surfaces and weekly deep cleanings. We owe it to our customers and co-workers to maintain the cleanest possible work environment.

#5 Speed- We never compromise quality or speed, but speed is always essential to every transaction. Our goal is to serve each customer within 1 minute. Memorizing recipes and learning customers' drinks will improve our ticket/transaction times. Multi-tasking has always been essential but more than ever with our new automated machines.

*$1,000 Hiring Bonus paid after 90 days of employment*

Mercurys Coffee Co. is an equal opportunity employer to all employees and applicants. Mercurys does not discriminate against qualified individuals based on their race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth,or breastfeeding), gender, gender identity, gender expression, national origin,age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information, or any other status protected by applicable law.'

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Job Type: Full-time

Pay: $75,000.00 - $85,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Physical setting:

• Bakery
• Café

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Bellevue, WA 98005: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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