About AVB:

AVB is a fast-growing, stable company that has a firm mission to do whatever it takes to keep our members profitably in business. Our vision is to deliver best in class growth solutions and service fueled by a passionate mission belief, innovation, and an unwavering commitment to doing what is right for our members, organization, and team members. AVB has an experienced development team, smart strategy team, bright and creative designers, along with the rest of our dream team of enthusiastic, entrepreneurial minded individuals who want to help drive the success of our members!

We offer competitive salaries, full benefits, a flexible remote work environment, an employee reimbursement program to support enriching your life, EAP, employee discounts, a WFH stipend, an annual allowance for AVB apparel, 401k options, a robust sick time policy, and 5 Floating Holidays per year, along with a minimum of 10 days of vacation time that starts accruing from your first day.

In addition, from time to time, our team members will be required to engage in travel to attend AVB’s Annual All-Employee Meeting, as well as other travel obligations which may be required of the position- such as meetings with members, attendance at conventions, and other events, where you will represent AVB!

We are always looking for smart, resourceful, and dynamic people to join the team, so if you are looking for a company that will welcome you, collaborate with you, challenge you, and help develop your skills to the next level- then we are looking for you! We are geared up for growth, are you ready to grow with us?

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Position Summary/Objective:

The Member Relations Manager will work closely with members to drive key enrollment initiatives for AVB/BrandSource’s Martech solutions, programs, and services, to assure our members success and profitability.

Please note: you will NOT be considered for this position without industry experience.

Essential Functions and Responsibilities:

• Regular communication with members reviewing programs, benefits, key solutions, and events.
• Member enrollment in MTEQ solutions to help their business grow and prosper.
• Utilize SalesForce for daily reporting, maintenance, and to identify member opportunities
• Drive attendance to meetings and events.
• Utilize excellent customer service skills to welcome and engage new member via White Glove on-boarding and follow up.
• Member conduit for communication and resolution with other AVB/BrandSource entities.
• Performs other related duties as assigned.

Required Skills and Abilities:

• Sales/Customer Service experience with strong organizational, listening, and communication skills.
• Must be self-motivated, hard-working, well organized, and resilient to ever-changing timelines, requests, and deliverables.
• Displays willingness to make independent decisions, exhibits sound judgement, makes timely decisions, and accepts responsibility for results.
• Proficient computer knowledge in Word, Excel, Outlook, and database management. Salesforce experience helpful, but not required.
• Extremely customer-focused; positive, professional attitude.
• Your references will indicate that you have high ethical and professional standards that exemplifies the Brand Source name for its valued Members.

Education and Experience:

• High school diploma or equivalent
• Bachelor’s degree preferred
• Industry experience REQUIRED
• Sales and Marketing experience preferred

Physical Requirements:

• Prolonged period of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.