The Technician/Technologist Customer Service Rep will be responsible for communicating with our Hospital clientele, answering incoming calls, providing requested information, researching and resolving problems, finding sources for send-out testing, working with minor interface issues, and working closely with other departments in the laboratory. Prior technical laboratory experience strongly preferred and must be available to rotate weekends/holidays and evenings/nights as required. This is a temporary remove/work from home position due to the pandemic (subject to change) and will require residence in the Phoenix, AZ area upon start date.

Sunday (8am - 5:30pm), Monday (7am-6pm), and Thursday (7am-6pm), Friday (7am - 5:30pm) CST/CDT

***Please note that this shift is based on the Central Time Zone.

Requirements:

• Requires an Associate Degree in Medial Lab Technology or Equivalent; OR BA/BS degree in Medical Lab Science, Biology, Chemistry or related life science
• Prior experience as an MLT or MT strongly preferred
• Knowledge of medical terminology used in a clinical setting strongly preferred
• Experience working in a contact center/call center environment is preferred
• Prior healthcare industry, such as a physician's office or a hospital highly is a plus
• Knowledge of Microsoft Office suite is required
• Experience with Laboratory Information Systems is preferred
• Strong verbal and written communication skills and excellent ability to listen and respond
• Must be courteous with strong customer service orientation
• Excellent multitasking abilities required
• Strong flexibility and the ability to manage and adapt to changing priorities quickly
• Bilingual in English and Spanish highly desirable

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.

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