Responsible for rendering clinical care within the medical practice in support of and as directed by the physician. Will also have general responsibilities to assist in the day to day operation of this office to ensure quality patient care. Clinical care will include patient assessment, planning, intervention and evaluation.

Education
High School Diploma or GED

Experience
Six months of related experience

Licenses & Certifications

• Healthcare Provider (CPR)

Qualifications

• Ability to stand for extended periods of time.
• Ability to understand patients' medical records, physician's orders and medical orders to be communicated to patient, hospital and/or other physicians required.
• Must be capable of dealing tactfully and effectively with patients, family members, other employees and physicians.
• Must obtain CPR within 90 days of hire.
• Must work in accordance with accepted clinical standards.
• Prior experience of performing x-rays and EKG preferred.

Area of Responsibilities

• Customer Service. Participates in patient satisfaction initiatives. Demonstrates excellent customer service skills. Communicates effectively with patients and management regarding service recovery opportunities. Works together with other team members to achieve Office and System customer service goals.
• Development: Maintain and update level of skill for pertinent medical assistant duties. Participates in continuing education. Participates in the development of new programs (ex: Process Improvement, Quality Initiatives).
• Patient Care: Demonstrates competency in patient care. Maintain patient's safe passage in and out of the clinic, and ancillary services. Greet, assess and interview patients. Review present medications, allergy history, chief complaint, and brief interrogation of complaint. Update medication list and current problem list. Obtain past medical and surgical history, family history, social history, vital signs. Anticipate needs of patients, and the doctor under whom I work. Prepare and assist patients for examination, treatment, or procedure by medical staff. Monitoring of patient during examination, or procedure. Administers injections, performs phlebotomy and/or lab testing, wound care, suture removal, etc. as directed by provider. Obtains referrals and pre-certifications as necessary. Acts as a liaison between provider and patient. Explains medications, side effects, treatments, diets, diseases and disease processes. Communicates with patients over the telephone; provides tests results, answers questions and responds to messages in a timely and provides clear documentation of this communication in the patient's record. Maintains patient confidentiality
• Safety: Maintains working knowledge of medical equipment and removes faulty equipment from use as necessary. Participates in safety programs
• Teamwork: Works well with others and functions as a team player. Offers ideas and solutions for issues that affect the team and work area. Stocking and ordering of supplies as needed. Maintains patient care areas. Participates in the training and skills development of new medical assistants. Assists in other areas of the office as necessary.
• Other duties as assigned.

Compliance Statement
Employee performs within the prescribed limits of Tanner Health System's Ethics and Compliance program. Is responsible to detect, observe, and report compliance variances to their immediate supervisor, the Compliance Officer, or the Hotline.

Education
High School Diploma or GED

Experience
Six months of related experience

Licenses & Certifications

• Healthcare Provider (CPR)

Supervision

• Occasionally uses assistance of a student to perform tasks.

Qualifications

• Ability to stand for extended periods of time.
• Ability to understand patients' medical records, physician's orders and medical orders to be communicated to patient, hospital and/or other physicians required.
• Must be capable of dealing tactfully and effectively with patients, family members, other employees and physicians.
• Must obtain CPR within 90 days of hire.
• Must work in accordance with accepted clinical standards.
• Prior experience of performing x-rays and EKG preferred.

Definitions

• Responsible for rendering clinical care within the medical practice in support of and as directed by the physician. Will also have general responsibilities to assist in the day to day operation of this office to ensure quality patient care. Clinical care will include patient assessment, planning, intervention and evaluation.

Contact With Others
Requires frequent but limited contacts with many others to do job, or extensive contacts with a limited number of categories of people to apply procedures or treatment. Requires discretion and tact to interpret departmental procedures.

Effect Of Error
Probable errors not easily detected and may adversely affect external as well as internal relationships and may result in major expenditures for equipment, materials, or procedures detrimental to the patient's welfare or the organization's interest. Work is subject to general review only and requires considerable accuracy and responsibility. Continually works with reports, records, plans, and programs of a major functional area of the organization where integrity is required to safeguard the organization's position. Duties may involve the preparation of data on which the administration bases important decisions and are highly confidential.

Supervisory Responsibility
Occasionally uses assistance of aide or helper in performance of task

Mental Demands
Semi-routine duties of some variety and difficulty performed under general supervision and following general operating procedures and practices. Work involves some planning to select correct methods and correct for error.

Physical Effort
Moderate physical effort - Lifts, carries, or handles lightweight (1 to 25 lbs.) materials or equipment for about half of the day. Very occasional physical effort with medium weight objects (25- 60 lbs.). Office or laboratory work requires close visual effort and concentration more than half of day. Works in reaching or strained positions for less than half of day.

Working Conditions
Minor - Occasionally involved in exposure to dirt, odors, noise, or some work is performed with exposure to temperature/weather extremes/occupational risk and probability of coming into contact with blood borne pathogens, other potentially infectious diseases, or biomedical/bio-hazardous materials.

Working Conditions Aspects For Immunizations

• Performs tasks involving contact with blood, blood-contaminated body fluids, other body fluids, or sharps (needles)
• Directly works with Patients less than 12 months of age

Physical Aspects

Continually (at least once per day)

• Hearing
• Visual
• Standing
• Walking
• Handling - seizing, holding, grasping

Frequently (at least 3 times a week)

• Typing
• Manual Dexterity - picking, pinching with fingers etc.
• Feeling (Touch) - determining temperature, texture, by touching
• Reaching - below shoulder
• Color Vision
• Speaking
• Lifting up to 25 lbs.
• Carrying

Occasionally (at least once a month)

• Bending
• Reaching - above shoulder
• Balancing
• Running - In response to an emergency
• Lifting 25 to 60 lbs.
• Lifting over 60 lbs.
• Kneeling
• Squatting
• Driving - Class C vehicles
• Pushing/Pulling - up to 25 lbs.
• Pushing/Pulling - 25 to 60 lbs.