About us:

We are a diverse, fast-growing franchise group operating in the beauty, health and wellness space. Founded in 2019, our portfolio consists of Amazing Lash, Hand & Stone Massage and Spa, Great Clips, DryBar and V/O Med Spa operating throughout 10 states along the east coast

About the role:

The Spa Manager is responsible for overseeing the spa's operations, including people management, scheduling, membership sales and retention, and achieving goals and KPIs. The Spa Manager will promote the company's brand, have a passion for sales and drive employees to be their best, most authentic selves.

What you’ll do:

• Oversee all aspects of spa operations, with a focus on exceeding membership and sales targets + retail goals

• Promote services to drive upgrades, memberships and retail sales

• Retain, manage, coach, train, motivate and develop a team of Estheticians, and Guest Experience Specialists
• Handle administrative tasks including but not limited to inventory management, staff scheduling, and operational reporting

• Deliver exceptional customer service by exceeding guest expectations by greeting, assisting, and quickly responding to questions and needs

• Maintain a professional and impeccable spa environment

• Foster a sense of community, team and structure by executing implementation of policies, procedures and processes

• Promote and sell V/O Med Spa memberships and retail products to our guests

What you’ll have:

• Demonstrated management experience as a sales manager, operations manager, or general manager. (Spa experience a plus)

• A passion for people, sales and unparalleled customer service

• Strong leadership presence with an ability to coach and manage team members through complex work related issues

• Excellent verbal, written and interpersonal skills, including an ability to communicate with confidence with guests and co-workers

• An ability to identify and problem solve, set expectations, goals, and delegate tasks in an ever-changing work environment

• Superior organization and problem solving with experience in project management

• Outgoing, positive, cheerful, engaging, energetic, and resourceful

• Results oriented, metrics driven approach

• Flexibility with schedule; including availability to work days, nights, weekends, and holidays

• A polished, professional appearance at all times

Job Type: Full-time

Pay: $60,000.00 - $72,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Weekend availability

Ability to commute/relocate:

• Winston-Salem, NC 27103: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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