Materials Customer Analyst Job at Dana Incorporated
Dana is a global leader in the supply of highly engineered driveline, sealing, and thermal-management technologies that improve the efficiency and performance of vehicles with both conventional and alternative-energy powertrains. Serving three primary markets – passenger vehicle, commercial truck, and off-highway equipment – Dana provides the world's original-equipment manufacturers and the aftermarket with local product and service support through a network of nearly 100 engineering, manufacturing, and distribution facilities.
Job Purpose
Job Duties and Responsibilities
PRIMARY DUTIES AND RESPONSIBILITIES
- Effectively communicate account needs, new programs, forecasts and strategies with all levels of management.
- Primary point of contact for customers, responsible for managing orders to ensure on-time delivery and to effectively communicate exceptions.
- Review & Manage orders / PO’s received by EDI, customer portals, e-mail, fax, phone.
- Order entry into ERP system and Sales order management.
- Order confirmation & collaboration with customers
- Collaborate with material planners, production scheduling, operations, and shipping to identify and communicate potential delays to customers.
- Primary point of contact for all customer communications including new orders, changes, increases, ship status, RMA’s, and customer concerns.
- Attend and report out order/ship status during conference calls and meetings with both customers and Dana leadership. Proactive and effective communication of exceptions.
- Follow customer logistics process to plan and schedule sufficient transportation to meet on-time delivery of customer’s requirements – Will require multiple web-based transportation portals.
- Manage all premium loads in Accent On Demand expedite service provider and be able to root cause and countermeasure the need for expedites.
- Participate in Cross-functional team meetings to create new systematic processes that drive cost savings and continuous improvement.
- Manage Get Paid system for customer Debits / Credits.
EDUCATION AND QUALIFICATIONS
- Bachelor’s Degree and 3-5 years’ experience in automotive or automotive supplier industry.
SKILLS AND COMPETENCIES
- Strong understanding of ERP systems (Oracle, SAP)
- Knowledge of EDI ordering standards
- Strong communication skills, both oral and written, at all levels
- Commitment to the highest standards of ethical behavior in self and others; commitment to inclusion and diversity
- Ability to travel domestically and internationally as required (less than 5% of travel)
- Accomplished business leader with the ability to work successfully in a matrix environment
- Excellent written, verbal and presentation skills
- Effective listener and communicator
- Proficient technical skills Microsoft Office; PowerPoint, Excel, Outlook, Microsoft Teams
- Excellent analytical skills
- Demonstrated ability to be proactive and think forward
- Able to effectively interface with other disciplines in the organization to achieve result, must have a cross- functional mentality.
- Demonstrated ability to drive results
- Proven excellent customer relationship management skills
- Strong time management skills
- Must be always available, to meet customer requirements and provide world class customer service.
- ust be comfortable in an industrial manufacturing setting.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Unsolicited Resumes from Third-Party Recruiters
Please note that as per Dana policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters were engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Dana will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
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