We're looking for a team player with a can-do attitude to share in our vision and corporate values. Medical Murray offers competitive salaries, a comprehensive benefits package, and an energetic work environment.

Job Description:
The Customer service representative is responsible for communicating with the customer, including processing orders and order changes. This Representative will ensure that the order has been entered correctly and that the customer has received acknowledgment with a realistic delivery date. This individual is also responsible for checking prices and validating configurations, slotting order deliveries into the production schedule, and communicating changes in demand or requested delivery dates. As the customer service representative, you will be working directly with operations managers and the production planner.

Job Duties:

• Responsible to follow Medical Murray Quality system, including all applicable SOP's included in the Training Matrix
• Deals directly with customers by telephone, electronically and in person
• Responds promptly and accurately to customer inquiries, identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Handles, resolves and appropriately escalates customer complaints or dissatisfaction within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Obtain directly through operations team information and evaluates all relevant information to handle customer inquiries
• Ensures Customer Requirement Review is conducted and form completed, provides customer acknowledgement
• Provides delivery dates based information from operations team
• Processes and maintains orders and requests utilizing established SOP's and into the ERP system
• Releases work orders to the production area in support of internal and external customer orders
• Keeps records of customer interactions and transactions
• Answers phones and directs calls as necessary to fulfill internal and external customer expectations
• Assists in other work related areas as required

Skills/Qualifications:

• High School Diploma or equivalent experience
• 1-2 years of experience in a forward facing customer role, preferably in a business to business environment
• Experience with ERP order entry systems and proficiency in Microsoft Office Suite
• Excellent listening skills
• Attention to detail and accuracy in work performed
• Strong analytical skills, as well as a flexible working style and creative problem solving skills
• Good work ethic, reliable and punctual
• Ability to work on a variety of tasks on a daily, weekly or monthly basis
• Excellent critical thinking and problem solving skills with high degree of attention to detail
• Experience in ERP systems to create, maintain and use BOM's, preferred
• Strong written, verbal and interpersonal communication skills with a "Can Do" attitude
• Strong relationship building and customer focus skills.

Job Type: Full-time

Pay: $22.00 - $31.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• Have you worked in a manufacturing environment with internal and external customers?
• Have you utilized ERP systems? If yes, what ERP systems are you familiar with?
• Are you proficient in Microsoft Office?
• Are you now, or will you in the future, requiring VISA sponsorship?

Education:

• High school or equivalent (Required)

Experience:

• ERP: 1 year (Required)

Language:

• English (Required)

Work Location: One location

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