The Manager, Professional Services oversees our Professional Services organization in order to provide billable, value-added services to our customers. The Manager, Professional Services will lead the development of scalable processes and services and oversee the day-to-day operations of the growing team.

Position Duties:

• Manage the development of our Professional Services function, offerings, and processes, including but not limited to Implementation, Integrations and Professional Services requests
• Provide ongoing coaching and training to direct reports.
• Provide a leadership presence on Strategic level customer projects, for both the Integrations and Implementations function, from the sales handoff to ongoing support, with a proven ability to manage complex and large-scale projects.
• Monitor team metrics through touch bases with the Team Leads to ensure team KPIs are being met.
• Leverage team data to identify opportunities to improve the quality, effectiveness, and efficiency of our processes; spearhead the design and implementation of solutions and measure their impact.
• Act as a final point of contact for critical and complex client issues and ensure their resolution, involving other teams as necessary.
• Partner with Member Services, Customer Care, and Enterprise Account Management to understand and incorporate client feedback.
• Partner with Sales Team during pre-contract activities related to Professional Services in the Sales cycle.
• Establish and maintain positive team morale and ensure the team has clear direction and motivation in line with Motus’ corporate objectives
• Serve as an expert on Motus solutions and educate the team and our users on the use and benefits of our products
• Work along side other Operations leaders to ensure continuity between teams and processes
• Identify department’s strategy in alignment with the Organizations annual goals and objectives & ensure the execution of these strategies throughout the year.

Desired Skills and Experience:

• 5+ years’ experience in a customer-facing or operations role within a SaaS organization, at least 2 of which involved supervisory and/or leadership responsibilities
• Demonstrated history of delivering exceptional customer service and operational excellence
• Excellent people management skills, including the ability to influence, negotiate and achieve results with direct reports and stakeholders
• Acute attention to detail and excellent organizational and analytical skills
• Strong business acumen and a deep understanding of the inner-workings of a SaaS organization
• Strong influencer and communicator with ability to collaborate cross-departmentally and manage up

About Motus:

For companies with mobile workers that drive for business, we are the most accurate mileage reimbursement and tracking solution available. The way we see it — mileage tracking and reimbursement don’t need to be complicated. With an automated technology solution, companies gain visibility into their mobile workforce and accuracy in reimbursing every employee based on how much they drive and where they drive. The result? More time for employees to be productive in the field and sustainable cost savings for the business. You wouldn’t reimburse someone for a client dinner without a receipt, so why should mileage be any different?

Compensation & Benefits:

Motus offers a competitive compensation package. Our company-wide comprehensive suite of benefits includes medical, dental, vision and life insurance, 401(k) with company match, unlimited vacation, home office reimbursement, and more.

This position may be performed remotely anywhere within the United States except the State of Colorado.

Motus, LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.