AAR is a leading provider of aviation services to the worldwide commercial aerospace and government/defense industries. AAR combines a close-to-the-customer business model with a broad menu of capabilities to help customers operate more efficiently, lower costs and maintain high levels of quality, safety and service. We are a financially stable, dedicated partner with an enduring commitment to innovation, execution, continuous improvement and customer value. At AAR we are committed to doing it right, and we have built our core values based on that premise.

SUMMARY Achieve after sales customer satisfaction through efficient and prompt resolution of customer requests and issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES - Receive, research and answer customer complaints, coordinating with Sales, Product Lines, QC, Warehouse, and Accounting Department. - Receive, research and answer customer inquiries regarding sales orders, invoices, shipping data and paperwork. - Oversee customer warranty claims process - Create and distribute monthly customer service measurements - Formulate and articulate new business opportunities identified from customer information and problem resolutions. - Supervise and lead Customer Service Personnel. - Update and maintain customer master list. - Oversee customer order processing. - Achieve continuous improvement through goals set for Customer Service measurements. - All other duties as assigned.

SUPERVISORY RESPONSIBILITIES Carries out supervisory responsibilities in accordance with AARs policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

CORE COMPETENCIES Commitment to company values and ethics Dependability: personally responsible, completes work in a timely manner, and performs tasks accurately Motivation: must maintain a positive attitude and strong work energy Strong customer orientation Initiative: plans work and carries out tasks without detailed instructions, prepares for problems or opportunities in advance, undertakes additional responsibilities Communication: excellent interpersonal and oral and written communication skills

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE Bachelor of Arts degree (B.A.) or Bachelor of Science degree (B.S.) from four-year college or university; or eight years related experience and/or training; or equivalent combination of education and experience. -Two years of experience in a technical industry customer service department; or equivalent AAR experience. -Proficient knowledge of standard business computing applications.

PHYSICAL DEMANDS/WORK ENVIRONMENT The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be regularly required to sit, stand, bend, reach and move about the facility. The environmental characteristic for this position is an office setting. Candidates should be able to adapt to a traditional business environment.