Luxury Retail Store Manager (Full Time) Carmel, CA Job at Johnny Was
Johnny Was Carmel-by-the-Sea, CA 93940
$70,000 - $75,000 a year
Johnny Was, LLC
Position Overview:
Customer Experience
People & Development
Inventory Management
At Johnny Was, our mission is to inspire free-spirited optimism through beauty, authenticity, comfort and artistic expression. California Dreaming – the ultimate destination for those who love California and the relaxed modern bohemian lifestyle it embodies.
Position Overview:
Overview
The Store Manager contributes to the successful financial growth of the company by ensuring customer service and visual standards exceed expectations, operational integrity in how we operate, and development and promotability of our talent. The store manager is responsible for the overall results of a single store location.
Responsibilities
Leadership Attributes
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Deliver continuous performance feedback and necessary training to management and stylists to assist them in meeting their current and future position requirements
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Foster a positive team environment by empowering members to participate and cooperate on store initiatives
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Drive employee engagement through consistent recognition and providing training to improve on performance
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Innovative and entrepreneurial mindset to utilize all tools/support available within framework of business and develop creative approaches to drive topline results
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Provide department insight related to the customer experience and communicates information to regional team and corporate office
Customer Experience
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Ensure customer service levels are met and exceeded beyond expectations at every opportunity
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Lead productive customer experience on sales floor by facilitating an energized pace, positive service environment, and team development
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Ensure that customer and employee experience are prioritized over workload or tasking
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Motivate and coach store team to achieve personal and store sales goals
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Monitor sales floor and zone coverage to drive sales and maintain customer focus
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Build repeat business by ensuring all client program tools and strategies around data capture, outreach, and follow up are consistently executed
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Ensure store teams receive customer service & product knowledge training to strengthen selling skills
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Model and ensure dress code compliance
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Achieve personal goals
People & Development
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Recruit quality high level management candidates
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Contribute to long term growth by minimizing turnover, recruiting high level candidates as needed, & maintaining and developing a store team of managers and associates able to meet service and sales goals
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Ensure management and associates clearly understand and meet job expectations
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Schedule and facilitate training sessions weekly to develop individual and overall team skills and abilities
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Coach and mentor staff to achieve optimal results including succession planning for current and future positions.
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Lead new hire on-boarding and training
Visual Presentation/Store Maintenance
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Ensure store meets visual merchandising and maintenance standards
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Ensure brand Integrity is reflected to the customer through enhancements in presentation, product, and people
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Train and support store team in the execution of store directives and regular merchandising needs
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Submit photos and provide necessary feedback to the corporate office and visual team to drive the business through visual merchandising opportunities each floorset
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Foster effective partnership with respective company visual manager/team to align on company initiatives
Financial
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Lead the stores’ business planning process
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Achieve or exceed financial plans through effective planning and management
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Ensure disciplined control of all store expenses including payroll, supplies, and other controllable expenses
Inventory Management
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To contribute to company growth through inventory management
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Maximize on hand inventory by focusing on selling what we own today and actively communicating inventory needs
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Check transfers daily to ensure compliance execution with orders
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Train assistant manager and stylists in inventory management and execute physical inventory count
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Train, coach and audit store regularly to ensure timelines and expectations are being met around markdown execution, promotional set up, merchandising direction, damage processing, consolidations and overall operational standards
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Ensure operational integrity & asset protection compliance in day to day operations & practices
Skills and Requirements
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Requires 5 + years management experience
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Computer proficiency with MS Office; Outlook, Excel, Word
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Excellent interpersonal skills supporting a team environment
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Excellent communication skills - verbal and written
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Excellent time management/project skills
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Strong planning and organizational skills with a sense of priority for deadlines and attention to detail
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Ability to recognize and react to changing work demands
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Comfortable and confident in making effective autonomous (and group) decisions in a timely manner
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Goal oriented: ability to stay focused on creating winning results
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Dedicated to high levels of Customer Service and Sales Productivity
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Areas indicating leadership skills such as volunteer work
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Physical Demands:
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Hours/days of work can be varied due to the demands of the business.
Pay Rate: $70,000 to $75,000
What happens next?
If you are interested in this opportunity, please apply! You will receive an email confirming we received your application. We will review your application as soon as possible. You can update your resume or information at any time by accessing your candidate profile.
If you are interested in this opportunity, please apply! You will receive an email confirming we received your application. We will review your application as soon as possible. You can update your resume or information at any time by accessing your candidate profile.
California Applicants, please click
here
to review the CCPA notice.
Johnny Was is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristics protected by law.
U.S. EEOC:
Know Your Rights
Johnny Was participates in E-Verify. Details in
English and Spanish
. Right to Work Statement in
English and Spanish
.
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