Position: LTCOP Ombudsman Queens Supervisor

Salary: $60,000

About CIDNY:

The Center for Independence of the Disabled in New York (CIDNY) is a leading organization serving and representing people with disabilities in New York City. CIDNY's mission is the removal of barriers to full integration of people with disabilities. CIDNY helps people with disabilities to gain the skills and obtain the services they need to live independently in the community and advocates for fair and effective policies that improve the quality of life for people with disabilities. CIDNY is an Equal Opportunity Employer.

Specific Duties:

• Must adhere to the highest level of confidentiality.
• Represent the Ombudsman program by receiving, reviewing, and responding to resident, family and/or community members complaints regarding LTC facilities.
• Advocate for resident rights including avoidance of elder abuse, mistreatment, and neglect.
• Conduct in-person routine and complaint related visits to long-term care facilities, investigate and resolve complaints made by or on behalf of resident of LTC facilities, in collaboration with assigned volunteers.
• Effectively manage and prioritize complaints received, ensure a timely and relevant response to all complaints assigned, using conflict resolution techniques and strategies.
• Represent Ombudsman program with local elected officials, community agencies, borough-based agencies and participate in community district meetings to elevate long term care facilities issues on the local level.
• Assign, support and supervise volunteers from designated borough at their assigned long term care facilities and at in-service meetings.
• Maintain ongoing monthly contact with volunteers, provide technical support with complaint handling and ensure accurate and timely submission of activity reports and case documentation.
• Liaison with resident councils in all LTC facilities, provides presentations for staff, residents and community regarding Ombudsman services, resident rights, and other pertinent topics.
• Enter data into databases accurately and timely, and report to the Program Director on outcomes, trends, and activities.
• Assist in volunteer recognition events, recruitment efforts and certification.
• Complete mandated certification required by the NYS Office of the Long-Term Care

Ombudsman

• Perform other duties as assigned by the Director.

Education and/or experience required:

• Bachelor’s Degree in social work, health, public administration, gerontology, law, or related fields.
• Proficiency with Microsoft applications such as Word, Excel, Outlook, and databases, able to leverage technology to streamline processes.
• Must have excellent interpersonal skills, strong work ethic, professionalism and able to function in a team-based environment.
• Excellent written and oral communication skills, organizational skills, and effective time management.
• Respectful and comfortable with persons with disabilities and all individuals from diverse racial/ethnic, linguistic, and economic backgrounds.

Position Specifics:

● Location: 80-02 Kew Gardens Rd, Suite 400, Kew Gardens, NY 11415

● Salary: 60,000 annually.

● Shift: (must be flexible) 9 am till 5 pm.

● Monday – Friday, Hybrid Schedule: 3 days in office (remote or on-site) and 2 days in the field.

● Benefits available: Medical, paid time off, Sick pay, Paid holidays, Dental, Life insurance, Vision, and 403B plan.

We conform to all laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all our job openings. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, genetic information and testing, family and medical leave, sexual orientation and gender identity or expression, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.

MUST PROVIDE PROOF OF COVID-19 VACCINATION AND BOOSTER.

How to apply:

Please send a thoughtful cover letter, and your resume to Paula Goolcharan, Director of LTCOP. Do not send by fax.

Please use the job title as email header. NO PHONE CALLS PLEASE.

Job Type: Full-time

Pay: $60,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

COVID-19 considerations:
Must be vaccinated and boosted against COVID-19. Must wear mask in office.

Ability to commute/relocate:

• Kew Gardens, NY 11415: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Work Location: Hybrid remote in Kew Gardens, NY 11415

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