LED Product Support Specialist

Super Bright LEDs is seeking an LED Product Support Specialist to add to our contact center. This position is the first line of contact for customers with electronic issues and will provide website navigational support to valued customers. The successful candidate will be experienced in the application, installation, maintenance, troubleshooting, and repair of electrical / lighting systems.

This is a full-time position located in Earth City, MO. Normal business hours are Monday-Friday working 8:00 AM to 4:30 PM.

LED Product Support Specialist Responsibilities:

• Receive and process inbound customer calls, chats, and email inquiries
• Diagnose customer issues through process of elimination by asking probing questions
• Provide technical support for a wide range of LED products
• Provide easily understood solutions adapted to the customers' situation
• Suggest new content for knowledge base to increase customer self service
• Document issues appropriately based on existing guidelines
• Make product recommendations to provide a solution for customer needs

LED Product Support Specialist Qualifications:

• Strong customer service background
• Understanding of electronics and lighting concepts
• Experience helping customers troubleshoot by phone
• Experience communicating with customers both verbally and in written form
• Attention to detail, dependability, concern for others, and customer focus
• Basic computer knowledge
• Familiarity with eCommerce sites and ability to navigate them

Benefits:

• Medical, Dental, Vision, Life/AD&D, STD, LTD, and Supplemental Life/AD&D
• Paid Time Off, Holidays, Jury Duty, and Bereavement
• Annual pay raise and annual bonus based on performance
• 401(k) retirement plan with 6% company match
• Casual work environment

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Application Question(s):

• Do you have any experience with electrical systems, LEDs, and/or low voltage? If so, where did you gain this experience?

Experience:

• on call troubleshooting: 1 year (Required)
• low voltage or electrical: 1 year (Required)

Work Location: One location

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