Position Summary:

Performs the administrative functions of the Central Management Team assuring a high level of professionalism in property issues, including timely response to and resolution of any tenant requests or concerns related to expediting the execution of lease files.

Required Qualifications:

• High School Diploma/ GED Equivalent required; Bachelor’s Degree preferred
• 1+ year of experience in customer service related position required
• Previous apartment management / real estate experience highly preferred
• Must have the ability to work a flexible schedule including evenings and weekends as needed.

Essential Job Functions:

• Provide full administrative support, including front desk coverage, phone and leasing support, typing reports, filing and distribution of correspondence
• Assist in lease administration activities, including creating leases, collecting tenant contacts and insurance information, verifying income and identification of applicants, generate reports, etc.
• Assist in bidding process and assist Community Manager(s) in their efforts to ensure compliance with Indio’s policies and procedures
• View and process all pending applications in ResMan. Ensure all applications have been filled out completely with all required information on the application.
• Create a lease file checklist to ensure consistency and completeness with Indio policies as well as ensuring collection of all application and move-in fees when required (EX. Admin fees, deposits, and prorated rents).
• Ensure prompt and accurate completion of lease application for timely processing and close out
• Track and file contracts and insurance certificates; maintain follow-up system for expirations
• Maintain and program KABA and gate keys and remote systems
• Maintain lease and contract files, as well as other files located within the property management office
• Promote and foster positive relationships with tenants and clients and track service calls as required
• Collect and process move-in documents(renter insurance, electric, pet, etc. information)
• The Lease Processing Associate will follow up with prospective tenants to schedule showings, generate applications and execute closed leases.
• Analyze applicant information and supporting documentation provided by prospective renters efficiently and accurately in accordance with our due diligence policies to approve or deny lease applications.
• Understand and communicate all current company concessions and promotions to entice applicants to lease apartments through company.
• Proactively follow up on all leasing applications to assist leasing agents
• Provide exceptional customer service when answering inquiries from prospective renters
• Assist prospective tenants through self-guided apartment tours and ensure alignment of viewed apartments with prospective tenants’ needs.
• Maintain consistent awareness of company's available apartment inventory to provide alternative leasing options to prospective tenants.
• Identify and overcome possible hurdles and client objections
• Use third-party CRMs and Company’s technologies to track prospective tenants’ status through the sales funnel.
• Maintain clear cross channel communication across both internal teams and prospective tenant facing channels at a high volume and pace.
• Calculate and process rent payments and other payments related to real estate transactions.

The job description is not an all-inclusive list of functions and tasks. Job functions may be added, deleted, or modified at any time by the company without prior verbal or written notification.