Description

The Resource Manager will develop and follow partner staffing strategy and manage project staffing for HCM/WFM projects across vertical lines of business and geographies, acting as the single point contact regarding partner resource supply/demand readiness. The role will deliver high quality staffing solutions that ensure proper alignment of resources to projects, optimize partner utilization and support resource development. The Resource Manager will regularly monitor pipeline, provide full partner capacity planning and utilization analyses, and will propose solutions to address critical skills gaps and risks. The role will work closely with Professional Services Leaders and partner resourcing leaders, and will maintain strong partnerships with business development, partner advisors, partner service alliance managers, partner enablement, and internal learning. This role will regularly collaborate with other members on the Resource Management team to staff needs across teams and will work with partner organizations to engage third-party resources when needed.

This is a role that requires a highly organized self-starter who thrives on solving problems and has solid skills and experience in resource management. The ideal candidate is a team player with strong communication skills who must work seamlessly across different functional groups and regions.


Responsibilities:

• Develop staffing strategy in partnership with business leaders, primarily focused on partner resources. Build and manage capacity plans to proactively determine staffing needs.
• Own and manage project staffing across verticals/regions by validating requirements, searching for candidates, and assigning resources.
• Produce & analyze resourcing data for Verticals/Geographies, make recommendations based on the data. This includes forecast utilization, availability, skills gaps, monthly utilization reviews, trends/analysis in skills demand and supply.
• Proactively build strong relationships with partner resourcing leaders and partner advisor team members to, gain subject matter expert understanding of partner skills profiles/developmental interests and work with partner resourcing leadership, Partner Advisors, Partner Service Alliance Managers, Partner Enablement, and internal learning in talent planning activities.
• Build strong understanding of UKG products, delivery methodology, and the roles and skills needed on products matching the right talent with the right project at the right time.
• Wherever possible, arrange assignments to promote the enhancement of individual resource skills and development of competencies needed to support current and future business.
• Successfully negotiate staffing conflicts through creative staffing solutions and alternatives and escalates sensitive or high-risk staffing situations as appropriate.
• Facilitate weekly pipeline/staffing meetings with RMO resource managers and partners (as appropriate) to discuss upcoming pipeline and capacity, and to identify instances of resource underutilization.
• Identify and address headcount issues and skill gaps by reviewing reports to understand current state and pipeline, lead capacity planning meetings and making recommendations for training and mentoring.
• Collaborate with fellow Resource Managers on resource sharing opportunities
• Interpret sales orders and statements of work to understand products, roles, hours and delivery model.
• Use internal systems to collect and analyze relevant data on skills, availability and utilization.
• Maintain a high level of proficiency in the resource management tools available. Fully understand and utilize Dashboards and reporting.
• Develop staffing processes for new businesses, new offerings, and acquisitions in partnership with key stakeholders.
• Active member of the global Resource Management team, participating in improvement initiatives and standardization across the team

Qualifications

Requirements:

• Bachelor’s degree or equivalent in a Business, Computer Sciences, or related field
• 5+ years Resource Management experience required, preferably in a Professional Services environment; Human Capital management and Workforce management industry experience a plus
• Strategic and analytical thinker with strong problem-solving skills
• Strong business acumen, organizational and time management skills
• Ability to prioritize workload and delegate to other operations team members
• Strong organizational awareness and change management skills
• Highly developed diplomacy, influencing, negotiation and conflict management skills
• Strong written and verbal communication skills
• Excellent leadership, negotiation, influence and conflict management skills
• Ability to manage confidential information appropriately and professionally
• Strong understanding of resource management processes and tools
• Ability to drive resource metrics and analytics
• Experience dealing with 3rd party suppliers and a contingent workforce
• Working knowledge of systems such as professional services automation applications and SalesForce.com
• Strong proficiency with MS Office tools Excel, Word, PowerPoint, Outlook

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired?

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.