Position Summary:

We are seeking a Lead Sage 100 Specialist who will be responsible for overseeing software implementation projects and providing support to our users. The ideal candidate will have in-depth knowledge of the Sage 100 application and modules, leading and building a team, as well as experience in project management and user-facing roles. This position will be reporting to our Chief Information Officer.

Essential Duties and Responsibilities:

• Conduct in-depth discovery meetings with users to understand their complex business requirements and operational objectives.
• Produce professional documentation of current challenges, future requirements, and benefits in a manner appropriate for users.
• Perform project scoping, planning, business process mapping, and user acceptance testing.
• Lead configuration sessions with users and provide guidance to both internal and customer implementation teams.
• Deliver insightful, engaging training sessions via phone, web, recorded, or in-person.
• Provide prompt, professional customer service and support through our ticketing system.
• Actively participate in the software implementation process and manage a small team of Sage Specialists.
• Contribute to the business development process by participating in sales calls, assisting with proposal development, and delivering presentations.
• Respond to support tickets and resolve issues in a timely manner.
• Attending project status meetings and travel to sites as needed.

Qualifications:

• 6+ years of experience as a Sage 100 consultant or implementing similar midmarket ERP solutions.
• Bachelor’s degree preferred.
• Proficiency in project scoping, planning, requirements gathering, and business process mapping.
• Ability to utilize defined and structured implementation processes and project management methodologies.
• Talent for handling multiple projects successfully while meeting deadlines.
• Solid understanding of common industry business practices related to accounting, sales/manufacturing/inventory management, as well as an advanced understanding of accounting theory, accounting systems and US GAAP.
• Exceptional organizational, time management, communication, and listening skills.
• Outstanding interpersonal, customer service, decision-making, and analytical abilities.
• Working knowledge of MS Office, Outlook, and proficiency with CRM tools.
• Ability to travel, as needed.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Job Type: Full-time

Pay: $135,000.00 - $150,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Sage 100: 6 years (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: Remote

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