Laundry Attendant (PM Shifts) Job at Peabody Hotel Group
JOB OVERVIEW:
Operates pressers, small dryers and towel folding machines. Process clean hotel and Food and Beverage linens in accordance with hotel’s standards.
REPORTS TO: Laundry Manager and Laundry Supervisor.
SUPERVISES: N/A.
WORK ENVIRONMENT:
- Laundry and linen rooms, linen chute area.
- Job involves working:
-
- under variable temperature conditions (or extreme heat or cold).
- under variable noise levels.
- indoors.
- around fumes and/or odor hazards.
- around dust and/or mite hazards.
- around chemicals.
KEY RELATIONSHIPS:
Internal: Staff in Housekeeping, Food & Beverage, Uniformed Hotel Personnel, Hotel Management, Stewarding, Banquet Set-up and Engineering.
External: Laundry/dry-cleaning service personnel/vendors (chemical company representatives).
ESSENTIAL JOB FUNCTIONS
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
- Respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Anticipate guests’ needs,
- Maintain positive guest relations at all times.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas
- Use cleaning chemicals according to OSHA regulations and hotel requirements.
- Adhere to all Health Department, sanitation and safety regulations.
- Set up and organize work station with designated supplies and equipment; replenish as needed throughout the shift.
- Sort all stained/damaged items and determine status for rewash or discard; maintain continuous inventory of discard items.
- Remove all debris on floors after each sorting.
- Transport cart to proper work area for finishing.
- Operate the ironing and folding machines. Check the cleanliness and condition of articles while processing through the machines; separate damaged/stained articles.
- Fold cleaned articles and stack into designated amounts by type and size. Place stacks in specified areas for distribution.
- Issue clean table linens and service towels/rags to Food and Beverage personnel.
- Report faulty equipment, damaged linens, shortages, maintenance needs, safety hazards and problems to supervisor.
- Remove lint and debris from dryer filters and change filters.
- Transport trash containers to dumpster; empty and clean accordingly. Adhere to recycling procedures.
- Breakdown and clean work areas/equipment.
- Re-stock linen carts for Housepersons.
- Fold bedspreads, blankets, bed pads, shower curtains and bathrobes.
SECONDARY JOB FUNCTIONS
- Complete inventory of stock as assigned.
- Work with supervisor, improve quality or standards, and increase productivity or capacity of machines
QUALIFICATIONS
Essential:
- Ability to communicate in English, both verbal and written.
- Ability to count.
- Ability to:
-
- perform job functions with attention to detail, speed and accuracy.
- prioritize and organize.
- be a clear thinker, remaining calm and resolving problems using good judgment.
- follow directions thoroughly.
- understand guests’ service needs.
- work cohesively with co-workers as part of a team.
- work with supervision.
- maintain confidentiality of guest information and pertinent hotel data.
- satisfactorily communicate with guests, management and co-workers in a courteous, empathetic and discreet manner.
- maintain regular and punctual attendance.
- adhere to Peabody grooming standards.
- exemplify Peabody Service Excellence®.
Desirable:
- Previous experience in similar position.
- Knowledge of laundry equipment.
- Knowledge of finishing techniques for fabrics.
PHYSICAL ABILITIES
Essential:
- Exert physical effort in transporting up to 75 pounds.
- Endure various physical movements throughout the work areas.
- Reach overhead.
- Ability to work/stand for prolonged periods of time.
- Ability to bend, squat, kneel, and climb continuously.
- Ability to perform tasks requiring sustained repetitive motion (i.e. sorting, shaking, pulling, lifting and folding linen).
- Ability to work in extreme temperatures.
- Ability to see, hear and to call out in an emergency or urgent situation (i.e. mechanical problems).
STANDARD SPECIFICATIONS
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
HIGH SCHOOL
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