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• Assume responsibility for personal development. Identified area in need of personal or professional development and set goals to meet those needs. Participate in cross training functions as directed to allow for flexibility and use of personal time. Presents self in a professional manner and dress. Demonstrates emotional maturity, is tolerant of and able to render and accept constructive criticism.
• Perform computer related duties such as ensure proper patient identification, test order entry, documentation of specimen collection, proper specimen labeling, and receipt using the LIS. Prints, sorts, and distributes patient test reports according to laboratory schedule. Performs additional computer tasks for statistical data entry using a variety of other computer programs. Submit information for the update of physician database and statistical files.
• Maintain telephone skills that are customer focused, positive and friendly. Serve as a role model in demonstrating respect for the customer and protection of their confidentiality and rights. Maintains confidentiality regarding patient and employee information. Communicates effectively with physician office and hospital departments.
• Answer and respond to telephone inquiries, directing physician/patient questions to personnel, as appropriate. Calls critical laboratory results to physicians. Faxes results to ordering provider as indicated. Re-Fax EPIC failed faxes printing to the lab daily.
• Direct patients' requests to appropriate personnel. Assists patient with requests for reports according to HIPAA guidelines.
• Prepare testing to be sent to reference laboratories. This includes, but not limited to, proper collection container, specimen type, specimen temperature, specimen stability, etc. Ensure that pending lists are maintained accounting for all patient samples. Can properly pack and ship specimens to all referral laboratories.
• Receive specimens from pneumatic tube system. Documentation of specimen collection and receipt using the LIS. Centrifuge specimens as needed. Aliquot specimens as needed. Deliver prepared specimens to indicated departments
• Maintain & update departmental files including preparations of reports and special requisitions.
• Maintain department equipment including recording & reporting malfunctions.
• Monitor supplies, stock shelves when orders arrive, fill client orders
• Sort & distribute mail daily.

Perform other duties as assigned

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