Description

Are you are looking for a meaningful career that promotes a work-life balance while also making a meaningful difference to the safety and economic well-being of Washington State’s workers? If so, look no further!

Come join our dedicated team as our new Customer Service Specialist 2. In this important role, you’ll be part of our Vancouver office, which is a fun and energetic team ran by our Office Manager/CSS4. As a part of our Customer Service team, you’ll be the first point of contact between our diverse customers and our agency. We offer many services ranging from registering contractors, to selling electrical permits, to assisting injured workers and helping those that have been victims of crime. We offer services in person, over the phone, and via email and regular mail. We are looking for an awesome team player that is dedicated to offering top notch customer service to all of our customers and ensuring our customers receive all needed resources. At the end of the day you’ll have the satisfaction of helping the community and making a difference in people’s lives.

By joining our team you’ll be part of our organization. Here at Labor & Industries (L&I) we believe that your voice matters. We value our employees and their work-life balance by encouraging flexible schedules and offering a great competitive benefits package including vacation leave, pension and health insurance. In addition, L&I is a diverse state agency dedicated to the safety, health and security of Washington's 3.3 million workers.

Duties

Some of what you’ll do:

• Assist customers over the phone, in person, or in writing to identify needs, provide information, or direct customers to resources.
• Explain to customers the requirements and related procedures to guide them in accessing L&l services or licensing and certification.
• Review, research and process registration and permit applications for completeness and accept or deny for processing.
• Provide agency interpretation and accurately apply knowledge of laws, regulations, and processes in the resolution of inquiries, complaints and problems while maintaining appropriate confidentiality.
• Educate and assist customers in applying for and purchasing electrical, plumber, boiler, elevator, asbestos, factory assembled structure (FAS), and specialty contractor licenses and certifications.
• Enter required data and payment information in appropriate systems to issue the license, certificate or registration. In all money transactions, adhere to established cash management policies and procedures.
• Serve as a liaison between customers (injured workers, employers and providers) and claims management.
• Use telephonic interpretive services to assist customers with limited English proficiency. Provide technical support to internal program staff
• Provide coverage to the regional offices on an as needed basis.
• And much more!

Qualifications

REQUIRED:

• High school diploma or equivalent.
• 2 years of experience providing direct customer service. Demonstration of position specific skills and abilities.

DESIRED:

• An Associate’s degree AND two years of experience providing assistance to customers regarding inquiries, complaints or problems
• 1 year of cash handling experience.

Supplemental Information

Things You Need To Know

To help you maintain a proper work-life balance, teleworking is one of the work schedule options for this position. L&I also offers flexible custom work schedules.

State employee who meet the qualifications will become eligible for a generous retirement package at the end of the employee’s career. Click on the “Benefits” tab to learn more.
At L&I, your voice matters. In addition, L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3.3 million workers. Take a look at this brief video and learn more about why L&I is an employer of choice.

Per Governor Inslee’s Directive 22-13.1, state employees must be fully vaccinated effective November 4, 2022. Providing proof of being fully vaccinated is a condition of employment and your vaccine status will be verified by Human Resources prior to your first day of employment. Please contact April Sharp (she/her/hers) at elib235@lni.wa.gov or Angela Laramie (she/her/hers) at lari235@lni.wa.gov if you need information on medical or religious accommodation.

For this position, telework is permitted on occasion. The assigned duty station for this position is Vancouver, Washington.

For positions where in-office work is necessary, the frequency of telework will be discussed with the supervisor of the position at the time of offer.

Application process

We will contact the top candidates directly to interview for this position. Because we base the selection on information provided by you, it is in your best interest to identify the knowledge, skills, and abilities that address the mandatory and desirable qualifications described in the announcement.

Please include the following documents with your application:

• 
  A cover letter describing specific qualifications.
• A current resume detailing applicable experience and education.
• A list of at least three professional references with current telephone numbers.

Please do not attach or place any information about your vaccination status, including listing the governor’s mandate as a reason for leaving employment, within the application, resume, or cover letter. If you do, we will have to reject your application to safeguard others from receiving your confidential information. You will have to remove the confidential information before you can apply again.

Other information

• A job offer is contingent upon completion of a background check that includes a criminal record review.
• For positions requiring travel, you must have a valid unrestricted driver's license and have insurance if driving a privately owned vehicle on state business.
• This position is represented by the Washington Federation of State Employees (WFSE).
• Candidates who are offered a job with L&I must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.
• The Department of Labor & Industries complies with the employment eligibility verification requirements of the federal employment eligibility verification form, I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.
• Please note: L&I may use this announcement to fill multiple permanent and/or non-permanent positions.

Did You Know?

Washington is America's Top State to live, play, and work, according to U.S. News (2021). Join the L&I team and enjoy all the Evergreen State has to offer.

In addition to offering a positive balance between life and work, L&I provides one of the most competitive benefits packages in the nation. We also believe your voice matters. We value our employees and their work-life balance by encouraging flexible schedules. L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3 million workers.

Veterans Preference
Applicants wishing to claim Veterans Preference should attach a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs to their application. Please blackout any personally identifiable data such as social security numbers. For further information, please contact us at Jobs@Lni.wa.gov.

Diversity, Equity, and Inclusion Employer
L&I employees come from all walks of life. We strive to hire great people from a wide variety of backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We believe in the importance of recognizing the value each of us contribute to the success of the agency mission. Having a diverse workforce is this agency’s greatest resource of strength and knowledge. It is through the combination of talents and abilities that we can pursue finding effective measures to provide the best customer service. We are committed to building a diverse and inclusive workplace for everyone and we strongly mean everyone.

The State of Washington is an equal opportunity employer. Persons with a disability who need accommodation in the application process or testing process, or those needing this announcement in an alternative format, may call 360-902-5700. TTY users should first call 711 to access the Washington Relay Service.

You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.

If you have any questions regarding this announcement, program, or the agency please contact April Sharp at elib235@lni.wa.gov or Angela Laramie at lari235@lni.wa.gov .