IT Support Specialist
Company Summary:
PuppySpot is the most trusted service for finding healthy puppies nurtured by vetted breeders. With the biggest assortment of puppies available, our site makes finding the right puppy easy for you. We use rigorous breeder screening processes and the most thorough puppy health assessment in the industry. Our independent scientific advisory board serves to ensure these industry leading and science-based standards. Since 2005, more than 220,000 families have trusted us to welcome a new family member home. Our site opens the door to thousands of breeders from the comfort of your home and allows you to skip typical long waiting lists to get your premium puppy. Our U.S. based puppy experts are available seven days a week to offer you a free consultation if you would like assistance selecting a breed or puppy.
As an IT Support Specialist’s at PuppySpot, your primary role will be to provide desktop support to remote users. You will install, configure, and troubleshoot PC hardware and software issues including operating systems, desktop applications, printers, VoIP softphones, and other peripherals and applications in a remote environment. You will troubleshoot issues by Slack, Zoom, telephone, or via e-mail in a timely and accurate fashion, and provide user assistance where required. In addition, you will work with our DevOps team to help monitor our production and corporate services and sites. If you are looking for a career (not a job), a company that is invested in your personal development, a competitive compensation package, great training, and have a passion for happy pets and happy families, we want you to join us!
Skills and Experience
- Minimum 2 years of experience as an IT Support Specialist
- Knowledge of Windows 10/11 and macOS.
- Experience with installation and configuring of Intel based PCs and related hardware such as printer, UPS, keyboard, mouse, and monitors
- 2-3 years of experience with hardware upgrades to PC components including video cards, hard drives, and memory
- PC hardware and LAN connectivity troubleshooting skills with firm understanding of TCP/IP and using command line tools such as Netstat and Traceroute
- Excellent support/troubleshooting skills with Outlook 2016 and Office 365
- Experience with Anti-Virus technologies
- Familiar with Microsoft patching schedules and methods
- Experience with SharePoint, JIRA, Confluence, PowerShell Scripting, and Linux/Unix
- Familiarity with Microsoft Azure Active Directory
- Familiarity with supporting an IdP (identity provider) (e.g., Okta) is a plus
- Experience working with Symantec Endpoint Protection is a plus
- Experience with MMDM (Mobile Device Management) (e.g., Apple Business Manager, jamf Pro and Microsoft Intune) is a plus
- Experience with monitoring tools (e.g., LogicMonitor and Opsgenie) is a plus
Benefits/Perks:
- Full medical, vision, and dental insurance
- Pet insurance
- 401(k) retirement savings plan with company match
- PTO & paid holidays
- Flexible spending account (FSA)
- Network of complimentary employee discount programs
- Financial wellness tools / Education and Health Support
- Growth opportunities
- Friends and Family Discount on anyPuppySpot puppy
Think you have what it takes to be an IT Support Specialist at PuppySpot? Send us your resume today!
Job Types: Full-time, Contract
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- Monday to Friday
- On call
- Weekend availability
Work Location: Remote
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