Description:

DUTIES INCLUDE BUT ARE NOT LIMITED TO:

• Under the direction of IT Operations Management, coordinating technology support activities (including scheduling) of the dedicated Desktop support staff tasked with the efficient/timely delivery of IT services.
• Providing IT support for issues related to hardware, software, and systems. Diagnose and resolve issues remotely if appropriate.
• Primarily Assigning and overseeing project related efforts to Desktop Support staff insuring that activities are properly prioritized, completed, and documented.
• Another may be assigning service calls to Desktop Support staff via a ticketing system, insuring that activities are properly, prioritized, completed, and documented.
• Tracking identified support metrics and regularly reviewing findings with IT Operations Manager to determine process improvements, proactive measures to prevent recurring issues, and improve customer satisfaction.
• Interacting with users in support of the deployment of new services, the technical education of users, and the completion of IT projects.
• Preparing technical documentation and providing training for the technical/non-technical user community.
• This may also require coordinating the inventory of IT equipment and tracking to related purchase orders or equipment requests.
• Scheduling team meetings, and interacting with other teams as appropriate.
• Creating and updating effort related trackers as well as providing status’
• Performing other duties as assigned.
• Flexible to travel to other locations as required.

Candidates must have prior project or desktop coordinator or manager experience.

CHARACTERISTICS

DESIRED:

Self-starter that possesses initiative, resourcefulness, good

judgment, the ability to think critically, and has a positive can-do attitude.

Independent thinker with collaborative team approach that is passionate about

technology and providing high-level customer service. Highly organized,

efficient, and attentive to detail, with excellent follow-through. Ability to

prioritize and manage multiple tasks at one time, with accuracy. Strong

written/verbal communication skills and an eagerness to learn new techniques

and technologies.

QUALIFICATIONS:

• Working knowledge of a variety of computer hardware (PC/MAC), software,

LAN/WAN, and Mobile Devices.

• Experience in the delivery of exceptional customer support while adhering to

IT/Security policies.

• Experience in coordinating the technical support function of an IT team.
• ITIL and project management knowledge/certification is desired.

REQUIRED

Experience:

1. 5+ Experience coordinating projects and overseeing a team.

2. 5+ years’ Experience with Software/Hardware Troubleshooting

3. 5+ years’ Experience with Documentation and Communication Skills

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.