Duties

Duties include, but are not limited to, the following:

• Advocates on behalf of the user to the development team to include customer needs into product features.
• Consults with a variety of stakeholders to identify solutions that meet requirements.
• Coordinates and manages all aspects of the product lifecycle.
• Ensures all key technical and non-technical (e.g., functional) requirements are gathered, prioritized, and executed.
• Ensures that all systems components can be integrated and aligned (e.g., procedures, databases, policies, software, and hardware).
• Leverages data and feedback from customers and end users to foster continual improvement, generate actionable insights, and inform product direction.
• Tracks metrics and user satisfaction to measure performance and functionality of products, services, and features.
• Works with cross-functional teams in a human-centered focused way to deliver value to the user.
• Works with other product and service owners to balance and prioritize product needs to meet overall requirements, constraints, and objectives to achieve shared outcomes.

Requirements

Conditions of Employment

• Must be a U.S. citizen or national.
• Requires completion of one-year probationary period.
• Promotion potential will vary. Some positions may have promotion potential to higher grade levels.
• You may qualify for bonuses, incentives, and/or reimbursement of relocation expenses in accordance with agency policy.
• Selective service registration is required, as applicable.
• Some positions may require a pre-employment drug test and/or random drug testing during the period of employment.
• Travel and security clearance requirements will vary depending on the position being filled.
• Telework will vary based on agency and the agency's telework policy.
• Remote/virtual opportunities will vary based on agency and the agency's remote/virtual work policy.
• Some positions may require financial disclosure filing.
• Some positions may be covered by a bargaining unit.

How You Will Be Evaluated

• Benefits

  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

  Review our benefits

  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

• Required Documents

  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

  The following documents are required and must be submitted by 11:59 PM (ET) on 05/16/2023, or earlier since this announcement will close at 11:59 PM (ET) the day when 1,000 applications are received, which may be sooner than the closing date.

  • Resume which includes a list of all significant jobs held and duties performed, with dates specified in month and year, and indicates hours worked per week. If military or a civilian Federal employee, you must include your rank and/or grade. IMPORTANT NOTE: ONLY three (3) pages of your resume, starting at your work experience will be reviewed to determine your technical qualifications for this position based on the specialized experience. Additional information beyond your resume (e.g., links to additional information) will not be reviewed.

  • Other Supporting Documents, if applicable, such as:
    • Veterans' Preference Documentation:
      • If you are a Disabled Veteran, Purple Heart Recipient, or Parent or Spouse of a Disabled or Deceased Veteran, you must submit all additional proof required by the SF15, and if applicable, a completed SF15. You may request a copy of your Department of Veterans Affairs letter from www.ebenefits.va.gov or call 1-800-827-1000 to establish proof of disability.
      • If you are a veteran within 120 days of discharge, you must submit signed documentation from the Armed Forces certifying: 1) your expected release/retirement date from active duty, 2) your discharge will be under honorable conditions, 3) your pay grade/rank/rate at time of discharge, 4) dates of active duty service, 5) any campaign or expeditionary medals received, and 6) dated within 120 days of your separation.
      • If you are a Discharged, Non-Disabled Veteran, you must submit a copy of your DD-214 showing character of discharge (Member 4 copy), or other Documentation of Service and Separation under Honorable Conditions, as listed on the SF15. If you don't have your DD-214, you may request it after discharge from the National Archives.
    • Documentation for Interagency/Career Transition Assistance Plan consideration if you are a displaced Federal employee within the local commuting area. You must include: 1) Proof you are a displaced Federal employee, e.g., Reduction-in-Force (RIF) Separation Notice, Notice of Proposed Removal, etc.; 2) SF-50s (Notifications of Personnel Action) showing career/conditional tenure, competitive status, promotion potential, and duty location; and 3) your most recent performance appraisal. To exercise selection priority, displaced or surplus Federal employees must be rated well-qualified, defined as scoring 85 or above on the rating criteria for this position.

• How to Apply

  To be considered for this position, you must complete all required steps in the process, including the application, assessment questionnaire, online assessment, resume submission, and structured interview.
  
  Overstating your qualifications and/or experience in your application materials may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.
  
  Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include the initial online assessment and submission of the required documentation specified in the Required Documents section above. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration, or earlier since this announcement will close at 11:59 PM (ET) the day when 1,000 applications are received, which may be sooner than the closing date. The application process is as follows:

  • To begin the application process, click the Apply Online button.

  • Answer the questions presented in the application and attach all necessary supporting documentation. To preview the application questionnaire, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/11937880

  • Click the Submit Application button prior to 11:59PM (ET) on the announcement closing date, or earlier since this announcement will close at 11:59 PM (ET) the day when 1,000 applications are received, which may be sooner than the closing date.

  • After submitting an online application, you will be notified whether or not you are required to take additional online assessments through the USA Hire Competency Based Assessment system. This message will be delivered to you via email notification. The email may be routed to your "Spam" or "Junk" folder.

  • If you are asked to take the USA Hire Competency Based Assessments, you will be presented with a unique URL to access the USA Hire system. Access to USA Hire is granted through your USAJOBS login credentials. Be sure to review all instructions prior to beginning your USA Hire Assessments. Click here for Computer System Requirements.

  • Note, set aside at least 3 hours to take these assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue at a later time, you can reuse the URL sent to you via email and also found in your USAJOBS account under the "Track my application" link for the corresponding application.

  To update your application, including supporting documentation, at any time during the announcement open period, return to your USAJOBS account (https://usajobs.gov). There you will find a record of your application, the application status, and an option to Edit my application. This option will no longer be available once the announcement has closed.
  
  To verify the status of your application both during and after the announcement open period, log into your USAJOBS account at https://www.usajobs.gov. On the Home page, scroll down and locate your job application. Once the job has been located, click the "Track this application" link on the right under the application date. The page will refresh to display the Agency's Application Information page where you can scroll down and review any notifications the agency has sent you. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
  
  Reasonable Accommodation Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a reasonable accommodation in your online application. Requests for Reasonable Accommodations for the USA Hire Competency Based Assessments and appropriate supporting documentation for Reasonable Accommodation must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for Reasonable Accommodations are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments. To determine if you need a Reasonable Accommodation, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here.

  Agency contact information

  HRS Cross-Government Inquiries

  Email

  CrossGovInquiries@opm.gov
  

  Next steps

  Based on your application and your responses to the application questionnaire, you may be presented with instructions on how to access the USA Hire system to complete the online assessments. The online assessments must be completed within 48 hours following the close of this announcement. You will have the opportunity to request a testing accommodation for the assessment should you have a disability covered under the Rehabilitation Act of 1973 as amended.
  
  Your assessment results will be kept on record for one year and used toward future positions for which you might apply that require the same assessments.
  
  To be considered for the position, you must meet all qualifications, including meeting or exceeding the cut score on the required assessments.
  
  We will notify you of the outcome after each step of the recruitment process has been completed. After making tentative job offers, agencies will conduct suitability/security background investigations. Tentative timeframes are described below:

  • May 2023: Job posting opens.
  • June 2023: Structured interviews, and agency final selection process begins.
  • July/August 2023: Selections begin to be made.

  Selection process: Participating agencies will receive a certificate listing qualified applicants eligible for selection and will begin conducting their final selection process (e.g., fit interviews) and making offers directly to applicants.
  
  Once a job offer is extended to you by any agency at a certain grade/promotion potential and you accept, decline, or do not respond to any contact from an agency, you are not guaranteed another offer, but may receive additional offers from other agencies.
  
  Future consideration: The list of qualified candidates may be shared with additional Federal agencies for one year. You will have an opportunity to opt-in if you would like your name, application materials, and assessment results shared to be considered for employment with additional agencies other than those listed in this specific announcement. There is no guarantee of further consideration, and you can continue to explore job opportunity announcements.

• Fair and Transparent

  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

  • Equal Employment Opportunity (EEO) Policy
  • Reasonable accommodation policy
  • Financial suitability
  • Selective Service
  • New employee probationary period
  • Signature and false statements
  • Privacy Act
  • Social security number request

Required Documents

Clarification from the agency

U.S. Citizens, CTAP, ICTAP