IT Office Support Specialist Job at Media.Monks
As a Media.Monks IT Office Support Specialist, you are a vital key in helping our fellow Monks stay up & running with their technology, as well as keeping our Los Angeles office running in tip-top shape! You would be working on a Global IT team focusing on in-office support, asset management, and delivering world-class customer support face-to-face.
In this role, you would be responsible for the following:
- Being the in-office point of contact for technical problems & troubleshooting that staff may have with computer hardware and/or software
- Installing, supporting, and providing routine maintenance to all in-office hardware and software, such as Mac/Windows
- Troubleshooting, repairing, or replacing IT equipment. (As necessary)
- Maintaining IT policies & documentation that provide technical support to the entire organization.
- Maintaining in-office Meeting Room equipment & technology.
- Cable Management & general tidiness of IT office equipment.
- Supporting the implementation of new solutions or apps in our environment.
- Creating and maintaining employee accounts and passwords.
Even though your main focus is our Los Angeles Office, you may be asked to help your fellow IT support team members by answering general questions in our ticket system FreshService, or through Slack.
Technical experience needed for this role:
- 1+ years of experience in a technical support role.
- Certifications are preferred (but not required)
- Extensive Mac and macOS knowledge
- Windows knowledge is a plus!
- Working with Google Workspace, Jamf, Crowdstrike, Office365, Slack, and Freshservice.
- Printer Troubleshooting and Maintenance.
- Setting up & maintaining meeting room hardware & software.
- Troubleshooting & responding to WiFi or other simple networking questions
- Maintaining ISO docs (inventory and asset tracking)
- Processing & receiving broken hardware and repairs
- Equipment lifecycle processing or recycling
- Shipping & receiving new hire equipment (not technical, but must be able to lift up to 25 lbs. to accomplish this task)
Our team is looking for the following:
- Must have strong interpersonal communication and relationship-building skills - a considerable amount of independence is needed for this job as you'll primarily work alone in the office while representing the Global IT team.
- Have a tremendous Team-Oriented attitude to help other colleagues and departments with technical problems!
- Have the willingness to solve complicated problems, give out-of-the-box solutions & see projects through to completion.
- Have the ability to manage time & effectively prioritize numerous projects at one time.
Additionally, our ideal candidate is a fast and flexible go-getter who jumps on new opportunities to improve efficiency, accuracy, and productivity! If this sounds like your type of environment, we would love to chat with you more!
What We Offer:
- Career growth in a disruptor space & entrepreneurial opportunity within the Media.Monks network
- A globally diverse & inclusive culture
- Flexible PTO policy + 15 paid company holidays
- Company contribution (3%) to 401k, regardless of employee contribution
- Company paid medical, dental, and vision insurance with additional niche benefits
- Base Salary Band: $65,000 - $90,000 annually
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About Media.Monks:
Media.Monks is on a mission to create a new future for this industry. Our vision? Build everything with a belief that changing for good comes from changing who does the work. Yep, that means you. Welcome to the party—one global, cross-cultural collective with a passion for using our skills to create better and a better world. That's how we're able to connect the dots between data, content, digital media, and technology from everywhere we are—a true end-to-end model. Joining the Media.Monks collective means having the opportunity to create award-winning work with some of the most gifted, focused, joyful, talents from all over the world.
At Media.Monks, you'll be joining a highly ambitious company on a global mission to win the decade by changing the industry for good. Partner to 8 of the 10 most innovative companies in the world, Media.Monks works with established as well as up-and-coming global, regional, DTC and B2B brands, helping them own their data and build out customer ecosystems to elicit smart, efficient, high-impact engines for growth. We deliver table stakes quickly, creating cost efficiencies from day one to push up the creative effectiveness of our work with every cycle.
We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.
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