Are you passionate about technology? Do you enjoy providing IT support to users in a growing and evolving environment?

We are MPB, the world’s largest online platform for used photography and videography equipment. Our platform transforms the way that people buy, sell and trade in photo and video kits. MPB is a destination for everyone, whether you’ve just discovered your passion for visual storytelling or you’re already a pro.

About the Role:

MPB is actively hiring for a Systems Administrator/Desktop Support/System Support professional to join our vibrant and bussing office in Industry City, Brooklyn.

Working as part of our global systems support team, you will be the sole point of contact for our employees. This is a varied job where you’ll be involved with providing day-to-day support as well as working on exciting wider IT-based projects.

Salary: $85k

Responsibilities:

• Providing hardware and software support in a mixed Windows/Mac environment

• Receiving, logging and resolving 1st and 2nd-line IT incidents and service requests

• Maintaining the company IT infrastructure including SaaS services, which include:

  • Google Workspace Administration

  • VPN Administration

  • MDM Administration

• Software Licence Management

• Investigating, diagnosing and actioning all operational alerts; escalating where appropriate

• Providing support for global technology support initiatives

• Creating documentation for and training employees on the use of company resources and security policies

• Following documented procedures to manage secure access to IT systems for onboarding/offboarding

• Maintaining and creating knowledge-based articles

• Maintaining and managing standard office-based devices (AV/VC, printers, etc.)

• Procurement and administration of company hardware and software licences, including best-practice commercial approach alongside the Finance team

• Managing relationships with hardware and software vendors, including escalation of issues when required

• Ensuring that all operational security policies, processes and procedures are adhered to

• Developing new security policies and required

Note: Occasional home working may be appropriate, but this role is based in the office the majority of the time.

Skills:

• 
  Self-driven and ability to work well within a small global team

• Excellent deskside and remote support manner

• An understanding of network protocols and technology

• Understanding of the best practices within information security

• Knowledge of G-Suite administration

• Knowledge of Adobe, Office365 and any other software licensing

• Experience of working with Mobile Device Management (MDM) technologies

• Resilient, proactive and positive attitude

• Strong verbal and written communication skills

• Must have excellent analytical and problem-solving skills

Benefits:

• 
  Competitive salary

• Generous PTO allowance

• Aetna Medical

• Company EAP

• Employee discounts

• Dog-friendly office

At MPB, we support our staff and their careers in every way we can.

As well as all the standard benefits, we have clear career frameworks in place so that you know where your career is going to develop.

The wellbeing of our employees is paramount and we provide private healthcare from your start date as well as access to our EAP to support your mental wellbeing.