Do you have a passion for public service and enjoy making a difference? Don’t miss out on this opportunity. The Texas Department of Insurance (TDI) is hiring! Apply now if you’re looking for a rewarding career in public service. We regulate the insurance industry, administer the Texas workers’ compensation system, and educate and protect consumers.

You’ll love the benefits of working at TDI:

• Flexible work schedules.
• Hybrid telecommuting.
• Work-life balance.
• 96 hours of accrued vacation a year.
• 96 hours of accrued sick leave a year.
• 20+ holidays every year.
• Career advancement opportunities.
• Free downtown Austin parking.
• Free comprehensive medical insurance for full-time employees, and the state pays 50% of the premium costs for dependents.

Before you apply:

Click on the link to learn about our selection process, our military employment preference and licensing and credential requirements: www.tdi.texas.gov/jobs/apply.html

Insurance Specialist II (Complaint Specialist)

Responsible for handling written inquiries and processing Property and Casualty consumer complaint files. Work involves analyzing complaints against insurance entities to assure that all possible violations of the Texas Insurance Code, and/or Texas Administrative Code are addressed; that complaint processing procedures are consistently followed; and that all performance measure requirements are completed appropriately. Works under limited supervision with limited latitude for the use of initiative and independent judgment.

This position:

• Analyzes and resolves insurance complaints
• Performs workflow duties such as indexing, composing, processing, classifying, and routing documents
• Provides coverage for other TDI helplines
• Performs other duties as assigned.

This position requires:

• Sixty (60) college hours
• Twelve (12) months experience in insurance or a field relative to assignment

Note: Education and experience relevant to position requirements may be substituted for one another on a year-for-year basis.

Additional job details:

This position may be eligible for hybrid telecommuting. Employees must have a secure, dedicated workspace with Internet service, ability to maintain a reliable consistent work schedule, and be available for weekly meetings and group collaboration via Microsoft Teams and other applications during regular business hours.

The interview will include a writing test.

Preferences for this position include:

• Prior insurance experience
• Ability to write and speak Spanish

This position requires demonstrated knowledge of:

• Insurance
• Rules and statutes pertaining to insurance
• Computers, including experience with Microsoft Word, Outlook, and Excel software applications

This position requires demonstrated skill in:

• Communicating and working effectively with all levels of employees and the public
• Problem solving, decision making, and meeting deadlines
• Composing and providing technical correspondence to consumers, insurance company representatives, agents, and others
• Handling escalated customer calls
• Reviewing complex insurance documents

This position requires the demonstrated ability to:

• work independently and as a team player
• communicate effectively
• be flexible and able to handle multiple tasks; and
• meet daily deadlines.

Veterans:

Click or copy and paste this link into your browser: www.texasskillstowork.com for help translating your military work experience and training courses into civilian job terms, qualifications/requirements, and skill sets. Redact personal or sensitive information from all attachments.

To receive a veteran’s preference, you must submit the following documents, as applicable, with your application.

• Copy of the DD-214; member #4.
• Statement of compensation from the Veteran’s Administration or
• Copy of the DD1300.

Applicable Military Occupational Specialty (MOS) codes are included, but not limited to one of the following:

No direct military equivalent

Click or copy and paste the following link into your browser to access Military Crosswalk information:

https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_Insurance.pdf

How to apply:

All applications must contain complete job histories, including job title, dates of employment, name of employer, manager’s name and phone number, and a description of duties performed. We may reject applications that do not include all of the required information. Resumes do not take the place of this required information.

Job Type: Full-time

Pay: $3,371.21 per month

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Hybrid remote in Austin, TX 78701

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