JOB SUMMARY

We are looking for an inside sales representative to develop and maintain relations with long-term customers, ensure customer satisfaction, and provide sales support. The ideal candidate is customer-facing, organized, and has the ability to be both detail-oriented and work with a sense of urgency. Someone who is proactive, shows initiative, and is excited to be empowered and included in business goals will have ample opportunity for growth within the organization.

COMPANY

Greentech is a positive, respectful, and empowering workplace environment. Our team is made up of hardworking, fun, communicative solar professionals. Our team culture is important to us – come join a team of driven professionals striving to add value to the community.

Our core values of service, integrity, and reliability shape our culture as they strive for authentic customer relationships. They are a part of a larger company family, one of the largest electrical wholesalers in North America, which has a history of success in distribution since 1957. With nearly 40 locations nationwide, this company has an extensive on-site inventory featuring products from the solar and electrical industry’s top manufacturers. Whether it’s a residential or commercial project, their goal is to provide their customers with the tools to design, finance, sell, and install solar PV and energy storage solutions in an efficient, cost-effective manner.

RESPONSIBILITIES

Primary duties include:

• Proactive customer account management: Account/Project Manager will be assigned specific customer accounts and will be accountable for those customers having a consistently positive experience with Company every day.
• Write up customer orders, engage in pricing and availability discussions.
• Create processes and strategies to help customers stay organized and informed, and to make it easy for the customers to provide forecasting for their upcoming needs.
• Engage in ongoing learning and training in solar equipment to give customers advice on products and product alternatives.
• Provide insight into purchasing decisions for the Company team based on conversations with customers and a well-established customer relationship.
• Provide customer service to walk-in retail customers; handling cash/credit sales transactions.
• Telephone sales support – answer customer questions, take orders, give directions, route calls, take messages.
• Prepare/pick sales orders in support of the warehouse team.
• Give input on marketing, events and broader customer communications; update lobby displays and stock literature in showroom.
• Other duties as assigned

QUALIFICATIONS

• Previous customer service and/or administrative experience is required (1+ years strongly preferred)– retail, hospitality, restaurant, etc. preferred, but office experience will be considered as well
• Demonstrated ability to provide high level of customer service and handle multiple priorities at once is essential
• Must have stellar multitasking and prioritizing ability, as well as a strong sense of urgency
• Must have stellar communication skills, both written and verbal
• Must be organized, possess strong problem-solving skills
• Must show initiative, self-motivation, perseverance
• Computer proficiency is required
• Electrical experience strongly encouraged

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Shift:

• 8 hour shift

Supplemental pay types:

• Bonus pay
• Yearly bonus

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Santa Rosa, CA 95403: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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