Company Alaska Airlines

The Team

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.

Role Summary

The Inside Corporate Sales Specialist I supports corporate sales initiatives at Alaska Airlines. As an individual contributor, this role focuses on managing contracts and creating, designing and distributing communication on new products, offers and services to the corporate and agency community.

Key Duties

• Under the direction of supervisor, promotes and develops a brand preference for Alaska within the agency and corporate community.
• Focuses on creating, designing and distributing communication to the corporate and agency community on a regular basis with a focus on new products, offers and service reminders that cater to a diverse Alaska Airlines customer base.
• Supports sales managers with data aggregation, collateral preparation for presentations, and special service requests by local key accounts.
• Provides input into team processes and procedures to improve promotion of Alaska Airlines services and benefits.
• Researches and resolves booking problems for active high-value corporate customers.
• Supports with contracts, building contract terms, driving contracts and related exhibits, and managing contract signatories. Issues addendums related to contract changes and networks with legal department for any contractual changes to verbiage.
• Prepares the product feature and benefits section of all corporate request for proposals (RFPs) from Fortune 500 companies and tracks timelines established by the account to ensure compliance.
• Supports sales leadership at corporate headquarters with event planning, meetings, and community events.
• Strong liaison with our pricing and revenue management team and also works closely with our Inside Sales Desk with waivers, favors and customer requests.
• Supports the process for VTAs in the Pacific Northwest.
• Assists with special projects as assigned.

Job-Specific Experience, Education & Skills

Required

• Bachelor’s degree, or 2 years of experience in sales, customer service or related area in lieu of this degree.
• Outstanding customer service skills, including the ability to diplomatically handle difficult customer service situations.
• Ability to embrace challenges and different ways of thinking, as well as adapt to an ever-changing market environment.
• Ability and willingness to work hours outside the conventional 9-5 M-F timeframe.
• Ability and willingness to travel up to 10% outside assigned territory.
• Detailed oriented and highly organized, with ability to multi-task and work independently with limited guidance in a fast-paced environment.
• Effective communication skills (e.g., verbal, written, and listening).
• Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).
• High school diploma or equivalent is required.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Preferred

• 1 year of experience in aviation, travel, or tourism industry.
• Knowledge of Alaska Airlines products and services, including corporate travel opportunities through programs such as EasyBiz.
• Knowledge of RUMBA/mainframe applications.
• Proficiency with global distribution systems (GDS) such as SABRE.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

Salary Range

$51,800 - $72,600 / year

Salary Details

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Horizon employees. Alaska/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

Total Rewards

Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off

For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.

Apply by 7:00 PM Pacific Time on 1/10/2023

Employment Type Full-Time

FLSA Status Non-Exempt

Regular/Temporary Regular

Requisition ID 2023-9761

I: Y - MG

Equal Employment Opportunity We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.