Information Technology Specialist Job at Sandhills Medical Foundation, Inc.
Position Overview:
First line triaging and prioritizing of Information Technology service requests. Serves as a frontline troubleshooting support to achieve first call resolution. Assistance may include telephone, online or in-person interactions.
Knowledge/Skill Requirements:
- PC, printer, and telephone break-fix repair
- MS Office 365
- Electronic Medical records system management
- Computer security
- Analytical and problem-solving skills
Job Duties:
- Perform basic hardware and software troubleshooting, diagnostics, and remote repair if possible.
- Create service tickets for customer issues and escalate unresolved issues according to standard practice and procedures.
- Verify end-user credentials prior to providing or resetting access to applications and systems.
- Meet with Managers to discuss system requirements, specifications, costs, and timelines
- Ensure technology is accessible and equipped with current hardware and software
- Provide on call technical support services via phone and onsite as needed
- Assist in developing and implementing policies and procedures for electronic data processing and computer systems operations and development
- Provide individual training and support on request
- Research current and potential resources and services
- Provide network accounts and password management as required
- Identify and prepare hardware for disposal when appropriate
Sandhills Medical Foundation, Inc. does not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.
Job Type: Full-time
Pay: $50,000.00 - $57,289.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
People with a criminal record are encouraged to apply
Education:
- Associate (Preferred)
Experience:
- Help desk: 1 year (Preferred)
Work Location: One location
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