Housing Choice Voucher Administrative Assistant/Case Manager Job Description:

The Housing Choice Voucher administrative assistant/Case Manager performs his/her duties and responsibilities under the direction of the Director and or Manager of the Housing Choice Voucher (HCV) program. He/She are assigned a caseload and work with considerable independence.

The administrative assistant position involves working with Clients/Staff/Administrators/Vendors that are affected by the Section 8 Program. The primary emphasis for this position is providing a first contact for the Housing Authority’s Section 8 department.

Typical Duties

• Determines initial and continued eligibility for potential housing program participation under the Housing Choice Voucher Program and processes documentation to substantiate eligibility using a telephone, computer, facsimile machine, printer, copier and various forms and documents, following U.S. Department of Housing and Urban Development (HUD) guidelines in order to provide low-income families and individuals affordable housing of their choice.

• Provides information and material to participants regarding their waiting list status, eligibility status and the necessary procedures to be followed using a computer, fax, various forms, telephone, copier, fax, following Housing Choice Voucher program rules and procedures in order to provide or deny low-income families and individuals affordable housing.

• Organizes and conducts family briefings for all certified program applicants in the Housing Choice Voucher Program using various forms and documents, following departmental guidelines, and HUD regulations and guidelines in order to interpret and explain rules, regulations, policies, and procedures to applicants and to assist in their search for affordable housing.

• Performs clerical and administrative related duties using the computer, calculator, copier, telephone, fax, and printer. Follows the U. S. Department of Housing and Urban Development (HUD) and Flagler County Housing Authority guidelines, policies, and procedures in order to ensure the overall objectives of the department and agency are met.

• Assists the Department Manager and other case workers in completing any monthly tasks necessary to ensure that the operations of the agency run smoothly.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of case management techniques to include maintaining separate, detailed records for each program recipient as needed to provide individualized consultation and assistance to program recipients.
• Knowledge of community resources available to low-income families, elderly individuals, and persons having disabilities as needed to refer program participants to services performed by other community-based organizations.
• Knowledge of Housing and Urban Development Housing Choice Voucher Program regulations and procedures to include program eligibility requirements and assistance calculations as needed to provide housing assistance.
• Knowledge of Housing and Urban Development Housing Quality Standards to include differentiating between standard and substandard housing units as needed to assist housing applicants in locating housing units.
• Knowledge of local rental market areas and rates as needed to perform rent reasonable studies and suggest housing areas to program applicants and recipients.
• Knowledge of the principles and procedures of financial records keeping and reporting as needed to maintain and balance program recipient assistance amounts.
• Knowledge of rental lease agreements, rent collection procedures, and eviction processes as needed to provide consultation to participating landlords.
• Skill in interviewing and counseling to include how to establish a rapport with clients, maintaining control of the situation, asking probing questions, analyzing the information provided and motivating clients as needed to investigate and verify information given by program recipients.
• Skill in oral communication to include the use of proficient English grammar, clarity, explaining complex concepts on the level of the listener, listening as needed to explain housing assistance procedures or request needed information.
• Skill in writing to include the use of proficient English grammar, spelling, punctuation and sentence structure and logical ordering of ideas as needed to compose documents and reports and to effectively communicate with others.
• Ability to adjust actions and strategies depending on the situations as needed to re-think and/or revise a course of action, apply new solutions to problems, adjust style to fit the situation, and adapt to changes in policies and procedures.
• Ability to interact effectively with a variety of individuals and groups from varying educational, ethnic, and socio-economic backgrounds to include being sensitive to the feelings, needs and points of view of others and recognizing opportunities to improve customer relations as needed to provide and gather information, gain the cooperation of others, and accomplish work objectives.
• Ability to interpret and explain affordable housing assistance program laws, rules, and regulations as needed to provide information to program applicants, participants, and landlords.
• Ability to maintain confidentiality of information of a sensitive or confidential nature to include income status and police record as needed to ensure that the duties and obligation are met regarding program participation.
• Ability to maintain program records and files as needed to ensure participant information is filed in a clear, concise, and accurate manner.
• Ability to multitask
• Ability to work as part of a team

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical requirements include occasional lifting/carrying of 5-30 pounds.
• Visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer keyboard and basic office equipment.
• Subject to sitting, standing, reaching, walking, twisting, and kneeling to perform the essential functions.
• Working conditions primarily inside a fast paced office environment.

EDUCATION / FORMAL TRAINING / EXPERIENCE

• Higher education degree in General Studies to include the direction of Business Administration, Public Administration, Social Science, or a closely related field preferred.
• Two years of experience implementing HUD Section 8 Housing Choice Voucher Program or similar housing assistance or community development programs or an equivalent combination of experience or education.

Typical Qualifications

• Successful completion of a criminal history background check, education, and work history verification
• Valid Florida Driver’s license

An equivalent combination of education and experience may be considered.
Equal Opportunity Employer / Equal Housing Opportunities

Compensation: Commensurate with experience and qualifications. Comprehensive benefits package included.

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Bunnell, FL: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Case management: 2 years (Preferred)

Work Location: One location

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