Housekeeping Assistant

Job Description

SUMMARY:

Responsible for daily operations of housekeeping. Works as a member of the team to ensure property guestrooms, and employee areas are clean and well maintained. Maintains compliance with QA standards, Brand standards, procedures, and company policies. Assures guest satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
• Assist with performing quality assurance (QA) requirements for property and ensure property supervisors perform QA for their areas of responsibility.
• Know and satisfy the needs of the property owners, the Management Company, associates, and guests bearing in mind these needs are subject to change.
• Assist Housekeeping Manager to ensure that the housekeeping department is profitable and maintain strong working relationships with other departments.
• Conducts morning meetings with assistance of other managers or team members each day.
• Ensures that all policies, procedures, federal, state and local ordinances with regard to personnel, security, guest relations and safety are followed.
• Maintains and improves property standards and service to ensure guest satisfaction.
• Ensures that the property and its inventories are accurate and meet QA standards.
• Assist GM and Housekeeping Manager with the implementation of and adherence to all policies and procedures.
• Walks and inspects property/rooms several times daily, and enforces the implementation of actions toward the safety, comfort, and cleanliness of the hotel along with guest satisfaction.
• Ensures housekeeping team member practices comply with company and legal requirements and strives for a culturally diverse work place.
• Trains, and directs associates as necessary keeping them well versed in all policies and procedures.
• Delegates various tasks to team members to ensure the smooth operation of the property.
• Assist with conducting performance evaluations for housekeeping associates, including department heads and supervisors.
• Promotes teamwork and high morale with associates.
• Aggressively reduces the number of accidents, and minimizes worker’s compensation and unemployment claims and resulting costs.
• Possesses and utilizes excellent time management skills.
• Remains highly visible and readily available for guests when necessary.
• Takes initiative to offer assistance throughout the hotel where and when need.
• Ensures that a viable key control program is in place.
• Thoroughly understands and implements the Brand service culture.
• Is capable of performing all housekeeping associate responsibilities.
• Supports team members to ensure the teams entire workload is completed daily.
• Provides a professional image at all times through appearance and dress.
• Takes initiative to create or provide resources when needed.
• Performs other duties as required.

SUPERVISORY RESPONSIBILITIES:

• Housekeeping, laundry, Publics

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

• Two to three years of customer service, housekeeping, or related professional area experience preferred.

Knowledge, Skills and Abilities:

• Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
• Ability to work in a courteous, tactful and patient manner with hotel guests, other company associates and management including corporate associates, property owners, vendors, suppliers, and other members of the general public conducting business with Larkin Hospitality and its owned and managed properties.
• Strong interpersonal skills needed to cultivate customer relations and work with associates of various levels and backgrounds.
• Ability to communicate effectively and professionally verbally, in writing, and utilizing proper business telephone etiquette, and in meetings.
• Ability to work in a fast-pace, high-energy and demanding work environment.
• Excellent time management skills; multi-tasks skills; ability to prioritize and coordinate details.
• Knowledge of hotel operations or ability to learn quickly.
• Ability to work as a team player with all levels of associates.
• Excellent problem analysis and problem solving skills required.
• Dedicated, hard-working, self-motivated to work independently with little guidance.
• Excellent guest relations skills.
• Complete knowledge of PIC and Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

• Prompt and regular attendance.
• Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
• Act as a team leader/player with all levels of staff.
• Lead by example.
• Participate in self-development to include participation in company sponsored webinars and training programs, independent on-site training activities and team or guest related company activities.
• Professional behavior and appearance.
• Participate in all mandatory job training and meetings.
• Adhere to property policies and procedures, the Employee Handbook, and/or other property or Larkin Hospitality documents.
• Immediately respond to and/or report any suspicious activities, threats, robberies, injuries, etc. by guests, associates or others to the proper authorities as well as appropriate management.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

• While performing the duties of this job, the associate is frequently required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear.
• The associate is regularly required to stand, walk, and reach with hands and arms.
• The associate must frequently lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision and the ability to adjust focus.
• The noise level in the work environment is usually quiet to moderate.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Ability to commute/relocate:

• South Burlington, VT 05403: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Cleaning: 1 year (Preferred)

Work Location: One location

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