SUMMARY

We're looking for individuals with a love of community and a passion for people. Someone who enjoys their craft as much as being a team player. If you love the details, strive to continually learn and know that respect and honesty is non-negotiable, we are looking for you!

The House Attendant is responsible for assisting the housekeeping department by coordinating the linen supplies, keeping hallways clean and clear, cleaning common areas, delivering guest items upon request and assisting Room Attendants.

RESPONSIBILITIES

• Cleans hallways/floors, common spaces and restrooms

• Assists in keeping the lobby area clean, neat and free of debris and trash as needed

• Collects soiled linen for laundering from housekeeping carts

• Transports clean linen to the housekeeping storage rooms on the floors and refills the par stock of linen on each floor

• Walks all assigned floors at beginning, throughout the day and end of shift to collect trash, soiled linen and other items as assigned by management

• Receives linen supplies from laundry and stocks linen closets on guest floors in a neat organized manner

• Clean rugs, carpets and upholstered furniture using a vacuum cleaner, broom and carpet machine

• Sweeps, mops, scrubs, waxes, vacuums and polishes floor

• Washes walls and ceiling, moves furniture and mattress

• Dusts and polishes metalwork

• Maintains housekeeping bags and stocks supplies

• Assist stripping soiled linen from beds when directed

• Removes trash collected by room attendants

• Sign in and out master keys daily following the KeyWatch SOP

• Refills the par stock of guest amenities and supplies on each housekeeping storage area

• Helps the Room Attendants with heavy lifting and special cleaning projects as directed

• Clean all public areas in the prescribed manner while following department standard operating procedures

• Assists housekeeping with placing, roll-ways beds, cribs etc. in appropriate fashion standard operating procedures

• Reports missing/found articles, damage or merchandise problems to the housekeeping supervisors and managers

• Responds at all times in a friendly, helpful manner to guests and other colleagues

• Handles any tasks assigned by the supervisors as and when needed

ESSENTIAL QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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  Ability to satisfactorily communicate in verbal and written English with guests, management and co-workers to their understanding

• Ability to understand proper use of equipment and cleaning agents

• Strong interpersonal and problem solving abilities, highly responsible and reliable

• Have superb time management skills

• Prioritize and organize work assignments, have timely follow up with execution

• Ability to work cohesively with fellow colleagues as part of team with minimum supervision

• Maintain complete knowledge of all hotel services/features and hours of operation

• Ability to focus attention on guest needs, remaining calm and courteous at all times

• Ability to comply with physical demands as outlined below

• Ability to scrub surfaces

• May require extending arms overhead to perform cleaning tasks, and work in confined spaces for extended periods of time

• Must be able to maintain a flexible work schedule

REQUIRED EDUCATION and/or EXPERIENCE

Individual should be high school graduate and/or have combination of experiences that provides the required knowledge, skills, and ability to effectively fulfill the requirements of this job description. Previous guest service and/or Housekeeping experience is an asset

LANGUAGE, MATHEMATICAL, and REASONING ABILITIES

Candidate must meet the following cognitive abilities:

• Ability to understand guests’ service needs and requests

• Ability to acknowledge guests’ requests in a polite manner

• Ability to clearly communicate in verbal and written English (additional foreign languages are encouraged and preferred)

• Ability to apply logical thinking and understanding to carry out written and oral instructions

• Ability to address and solve problems involving guest and operational issues

PHYSICAL DEMANDS / WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The performance of this position may occasionally require exposure to the manufacturing areas where certain areas require the use of personal protective equipment such as safety glasses with side shields and mandatory hearing protection. Primary environment: ambient room temperatures, lighting and traditional office equipment as found in a typical hotel environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical aspects include but are not limited to the following:

• Sit, walk and/or stand continuously

• Frequent lifting and carrying 25 lbs (frequently) and 50 lbs (occasionally)

• Frequent kneeling, pushing, pulling and lifting

• Bend, squat, crawl and reach above shoulder level

• Use dominant hand coordination for simple grasping, pushing/pulling and fine manipulation

• Occasional ascending or descending ladders, stairs and ramps

• May be exposed to extreme temperatures, dust, dampness, height and moving machinery