About us

Our award-winning hotel is located 0.4 miles from Rensselaer Polytechnic Institute (RPI) and at the center of historic downtown Troy, NY. The Best Western Plus Franklin Square Inn Troy/Albany offers comfort and convenience within a short distance of all the major Albany, NY attractions.

Stay at the Best Western Plus Franklin Square Inn Troy/Albany as you visit historic Troy, NY, tour RPI, or attend your next wedding or event at one of our two luxurious ballrooms; the Franklin Plaza and Franklin Terrace.

Job Profile:

You must love hospitality! The Sales Coordinator supports the Sales & Events departments. This position reports to General Manager adheres to Company standards, and accepts other responsibilities as assigned.

Responsibilities:

• Support the GM and hotel team administratively, including correspondence, preparing reports, and assisting with reservations.
• Provide telephone and message support for the department and respond promptly, transparently, and pleasantly to inquiries.
• Exercise decision-making skills to direct requests, both internal and external.

Maintain guest profiles, contacts, and additional necessary records used in the Sales & Meeting operation.

• Assist the GM with preparing contracts, proposals, and addendums and track the completion status.
• Act as liaison between the hotel and clients in the absence of the GM. Take booking inquiry information via phone and prepare proper paperwork.
• Handle reservations for VIP guests and clients.
• Ensure that all arrangements, including upgrades and amenities, are appropriately handled.
• Coordinate with other departments through verbal and written instructions.
• Block groups & event space specifications and ensure that accurate information is collected and entered into the reservations system.
• Communicate with all hotel departments as appropriate. Ensure prompt attention to time-sensitive requests by hotel colleagues.
• Order office supplies and collateral inventory for the Sales Department and Executive Offices.
• Complete additional projects as assigned.
• Assists sales and catering team in preparing Banquet Event Orders and internally distributes to departments when necessary.
• Assists front office team and General Manager with the travel agent and corporate reservations.
• Assists GM, sales, and accounting team with scheduling, collecting, and ensuring accurate and on-time delivery of group deposits.
• Prepares detailed and quality Group Resumes and internally distributes them to all necessary departments to proactively and appropriately convey pertinent group information to the team.
• Assist with coverage at the front desk as needed.

Skills/Knowledge Required:

• Must be self-directed and motivated and demonstrate intuitive customer service and interpersonal skills.
• Effectively deals with internal and external customers with high patience, tact, and diplomacy.
• Communicates concisely and openly in all interactions.
• Excellent attention to detail and organizational, analytical, and time management skills.
• Multi-tasks and prioritizes in a fast-paced work environment.
• Exercises sound judgment, evaluates situations, and utilizes appropriate and creative resources to solve problems.
• Is technologically savvy, with a working knowledge of Microsoft Office, CRM products, and preferably hotel booking systems.

Job Requirements

Salary Competitive hourly salary

Schedule Full Time

Required skills

Sales • Microsoft Office • Fast-Paced Experience • Customer Service

Qualification Standards:

Experience:1-2 years administrative support experience; additional hotel front desk experience is preferred

Franklin Hospitality Group provides equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state-protected category.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid training

Ability to commute/relocate:

• Troy, NY 12180: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: One location

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